Frequently Asked Questions
How do I make a new patient appointment at MD Anderson?
To start the appointment process, fill out our online appointment request form, or call us at 1-877-632-6789 and press option 2.
How long will it take to get an appointment?
The hospital average is seven to 10 days; however, it varies for each center.
Do you take my insurance?
If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at MD Anderson may be covered by insurance. Check our list of currently accepted insurance plans below. If you don’t see your plan listed or you have insurance questions, call 877-632-6789.
Please note that this list is not comprehensive. It is typically up to the insurance company to determine if the plans they offer will allow access to MD Anderson. Insurance is also verified when going through the new patient appointment process.
Can I just get a second opinion and then leave?
Yes, most of the centers at MD Anderson offer second opinions on treatment, and you don’t have to make a commitment to receive treatment through us.
How long will I need to be in Houston for my first appointment?
Patients are normally here between three to five days on an outpatient basis.
How do I reschedule or cancel an upcoming appointment?
To cancel or reschedule an appointment online and/or to send a general message to your scheduler:
1. Select "My Appointments"
2. Select "Upcoming Appointments"
3. Select/open the appointment with the doctor
4. Scroll down and select "Cancel" (If you wish to reschedule, just indicate that in your message)
This will allow you to send an online message to the appropriate scheduler. You won't be able to select on a diagnostic appointment to send a message, only the appointment with the doctor.
You can also call 877-632-6789 and select option 3 to be connected with the appropriate center.
How do I refer a patient?
Referring patients to MD Anderson for cancer treatment is easy. Referrals can be made by:
- Phone: Call the Physician Access Center at 877-632-6789 and select option 1. Our clinically trained staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
- Online: Register for myMDAnderson for Physicians, our secure online portal connection to our services and patient information.
For international referrals, doctors should call our International Center. The center has dedicated staff that helps ease the referral process for international physicians and patients. Contact the center at 001-713-745-0450 or by email at firstname.lastname@example.org.
Can I bring my children with me to my appointment?
It depends. To keep our patients safe, there are certain areas of MD Anderson that are off limits to children. Children under the age of 13 must be accompanied by a parent or adult guardian at all times, and all children must be screened for disease and cleared for admittance before they can be in patient areas (you will need to bring a copy of your child’s vaccination records).
Learn more about MD Anderson’s child visitation policy.
What are the different MD Anderson locations?
Where should I park when visiting MD Anderson?
We have several convenient areas to park. View more about parking.
How can I get directions to my MD Anderson destination?
A good resource for detailed directions is our Access website, the complete wayfinding system at MD Anderson Cancer Center. Access makes it easy to find your way to and around the MD Anderson campus.
Do you have a mobile app to help with directions?
Do you have a location close to my home?
What are the locations and hours of operation for MD Anderson Diagnostic Laboratory Centers?
MD Anderson operates Diagnostic Laboratory Centers at its Texas Medical Center location and at locations throughout the Houston area. Visit our Diagnostic Laboratory Centers page for locations and hours of operation.
What are the locations and hours of operation for MD Anderson CT scan/diagnostics centers?
MD Anderson offers diagnostic services in our Texas Medical Center and other community-based locations. Diagnostic imaging clinics offer blood draws and preventative screening. A sub-specialized radiologist with expertise on advanced imaging techniques is available at each location.
Texas Medical Center locations
Monday-Friday: 6 a.m.-8 p.m.
Saturday: 7 a.m.-3 p.m.
Sunday: 7 a.m.-7 p.m.
Monday-Friday: 6 a.m.-6 p.m.
Saturday and Sunday (CT and MRI patients' only): 6 a.m.-4 p.m.
Houston area locations
6602 Mapleridge St.
Houston, TX 77081
Monday-Friday: 6:30 a.m.-3 p.m.
15021 Katy Fwy, #100
Houston, TX 77094
Monday-Friday: 7 a.m.-3:30 p.m.
Where can I stay when visiting MD Anderson?
Joe’s House: Joe's House is a nationwide online lodging resource for cancer patients and their families who must travel away from home for medical treatment. Use the search tools to create a list of lodging options in and around MD Anderson.
Joe's House also provides printable lists of Houston-area lodging specifically for MD Anderson patients and visitors:
- Hotels list
- Apartments list
- Additional housing resources
Texas Medical Center (TMC): The Texas Medical Center website lists several options for lodging in and around MD Anderson. Make sure to ask for the “medical rate,” which is usually lower than the standard rate. All hotels reserve the right to change their rates at any time.
Rotary House International: The Jesse H. Jones Rotary House International is a full-service hotel, owned by MD Anderson Cancer Center and managed by Marriott International. The hotel is dedicated to serving the needs of MD Anderson patients and their families while in Houston.
How do I contact a specific doctor?
The best way to contact a MD Anderson doctor is to call our Physician Access Center at 713-792-2202, or toll free at 877-632-6789, option 1.
MD Anderson does not publish our individual doctor’s contact information for privacy reasons. If you are a patient, you can also send a secure message to your care team via MyChart.
Do you have doctors that specialize in my type of cancer?
Our faculty and staff include experts in all types of cancer, common and rare.
How can I access a doctor’s bio?
All of our doctors’ bios are accessible in our searchable faculty directory. Our faculty directory includes all MD Anderson scientific and clinical faculty members. Search our faculty directory.
Are any of MD Anderson's doctors on Twitter?
Yes. We have many active doctors and staff members on Twitter. Follow MD Anderson’s Twitter list.
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