Frequently Asked Questions
What do patients need to know before they come for their appointments?
MD Anderson is committed to the safety of our patients, their visitors and employees. Before a visit, review our current COVID-19 safety and visitation rules on our COVID-19 information page.
Our patient visitation policy may vary depending on care needs and location and is subject to change. If you have questions about our visitor policy, contact Patient Advocacy.
How do I make an appointment at MD Anderson?
We offer two convenient ways to request your first appointment.
Online: To start the appointment process, fill out our online appointment request form. After you submit the form, a patient access specialist will call you within one business day to gather any additional information they may need such as medical records and insurance.
Call: Contact askMDAnderson at 877-632-6789 option 2, and a health information specialist will begin the appointment process by phone. Our office hours are Monday – Friday from 8 a.m. to 11 p.m. and weekends and holidays from 8 a.m. to 7 p.m. Central Standard Time.
Where is MD Anderson located?
Do you have a location close to my home?
Do you have doctors that specialize in my type of cancer?
Our faculty and staff include experts in all types of cancer, common and rare.
Do I have to have a confirmed diagnosis to come to MD Anderson?
No, many of our centers will see patients with a suspicion of cancer by a doctor or benign tumors.
How long will it take to get an appointment?
The hospital average is seven to 10 days; however, it varies for each center.
How long will I need to be in Houston for my first appointment?
Patients are normally here between three to five days on an outpatient basis. Please review the latest information about our COVID-19 precautions for patients and visitors.
Do I qualify for any clinical trials?
We have more than 700 current clinical trials for all types of cancer. You must be a MD Anderson patient before you are eligible to participate. Once you make your first appointment with us, you will be able to discuss clinical trial opportunities with your MD Anderson physician.
Where do I stay if I become a patient?
Generally, your first appointment and many of your treatments can be done on an outpatient basis. If you're traveling a long distance, check out our lodging and travel information for hotels, RV parks and other facilities in the Houston and Medical Center areas.
There are also several low-cost and long-term lodging options offered by MD Anderson. Our existing patients can contact the Social Work department for information about courtesy or low-cost housing, and other services that may be available to them. The Social Work department can be reached at 713-792-6195 between 8 a.m. and 5 p.m. Central Standard Time, Monday through Friday.
How can I participate in the Moon Shots Program?
The Moon Shots Program consists of certain clinical trials/research for specific types of cancer. Patients need to be an existing patient at MD Anderson to participate in a moon shot clinical trial. Once you become a MD Anderson patient, your care team will talk to you about whether or not you are eligible.
Do you take my insurance?
If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at MD Anderson may be covered by insurance. Check our list of currently accepted insurance plans. If you don’t see your plan listed or you have insurance questions, call 877-632-6789.
Please note that this list is not comprehensive. It is typically up to the insurance company to determine if the plans they offer will allow access to MD Anderson. Insurance is also verified when going through the new patient appointment process. Please contact your insurance carrier to verify your coverage and/or benefits.