Paying your hospital bill and worrying about insurance claims may be the last thing you or your loved ones want to deal with while you are coping with cancer. That’s why MD Anderson has financial specialists committed to helping you throughout your care.
MD Anderson's Patient Business Services team works behind the scenes to help you understand the billing process so you can focus on your cancer treatment.
Our customer service representatives are here to answer questions about your bill and patient statement. Representatives are available 8 a.m. to 6 p.m. Monday through Friday.
- Call 713-792-2991
- Toll-free: 800-527-2318
Types of Charges
MD Anderson patient statements contain two separate billing components:
Hospital charges are for the use of hospital facilities, and outpatient clinic services provided by nurses and other members of your care team who are not physicians.
Physician charges represent the services provided by your physicians and mid-level providers, such as certified registered nurse anesthetists (CRNA), physician assistants (PA), and advanced practice nurses (APN).
You will receive a monthly patient statement showing all applicable charges about four to six weeks after your appointment. The statement will reflect pending amounts for both the patient and the insurance plan. You will responsible for the patient balances due.
MD Anderson will file your insurance claims for both your hospital and physician visits. If you are an inpatient, your hospital insurance claim will be filed following discharge. Visit our Insurance Plans page to see a list of our currently accepted insurance plans.
To ensure that your statement is accurate, please make sure that we have your correct information. Contact us with any changes to:
- Telephone numbers
- Insurance plans
- Changes in employment status that result in changes to your insurance coverage
You can update your information using your myMDAnderson account.
How to Pay
MD Anderson accepts the following forms of payment:
- Personal or cashier's check (if the bank has a branch in the United States)
- Wire transfer
- Credit cards: Visa, MasterCard, American Express and Discover
Credit card payments may be made online through myMDAnderson, or by calling Customer Service:
- Toll-free: 800-527-2318
Payments also can be made during your clinic visit or at one of our cashier locations.
Other Payment Options
If you are not covered by insurance and are paying for your own care, you will be asked to pay an initial deposit for your first appointment at MD Anderson. This deposit represents the estimated charge for evaluation by your physician, including diagnostic tests and treatment planning. The deposit is an estimate only. Actual charges may be higher or lower based on your specific treatment plan.
After your initial evaluation, the Financial Clearance Center will provide a charge estimate for continued treatment at MD Anderson, based on the treatment plan recommended by your physician. Your actual charges may be more or less than the estimated amount.
Self-pay patients may be eligible for a discount. Your account must be current, and not in collection status. Your financial clearance associate can review your account and advise you about any potential discounts.
If you cannot pay your patient balance in full, it may be possible to arrange a payment plan. The length and monthly payment amount of payment plans are based on the amount due.
Contact your financial clearance associate for information about available payment plans.
If you cannot afford the cost of your care and you are a Texas resident, you may request a Patient Financial Assistance application from your patient access representative or financial clearance associate. Eligibility for patient financial assistance is based on the Federal Poverty Index.
- Patient Financial Assistance Overview: Read more about the requirements for financial assistance.
- Patient Financial Assistance Application: Print and complete this application and return it to your patient access representative.
- Solicitud de Asistencia Financiera para Pacientes: Imprima y complete esta aplicación y devuélvala a su representante de acceso paciente.