Getting Information on Your Mobile Device
MyChart mobile app: Access your health record
MyChart is a secure website and mobile app that helps you manage your care at MD Anderson. With MyChart, you can access your health information, send messages, reschedule or request appointments, see test results, view patient education materials and pay bills.
You can access MyChart on your mobile phone or tablet by using the free MyChart mobile app. To download, search for “MyChart” in the App Store or Google Play. If you already have the MyChart mobile app, login in and select The University of Texas MD Anderson Cancer Center to see your health record.
Starting Nov. 11, you need only one login for all of your MyChart accounts across different health care organizations.
Using this one passcode, you may access your medical records from any organization that you have a MyChart account with.
Review these FAQs for learning how to navigate MyChart. After you log into MyChart, you can find videos in the Resources section. Click on MyChart Training.
How to view your notes and results in MyChart
You are encouraged to use MyChart to view your health information.
You may select your preference when viewing their lab results in MyChart. You can opt to see their results as soon as possible or wait to see their results after your care team has seen them.
- If you select Show me test results as soon as possible, you will see their outpatient pathology, cytopathology, and imaging after one business day. Inpatient results will be released in two batches per day - 9 a.m. and 6 p.m.
- If you select Wait to show me test results, you won’t see any changes. Outpatient pathology, cytopathology, and imaging results will still be released after 2 business days. Inpatient results will be released after final results in the 9 a.m. batch.
All patients will be able to see lab details in the Upcoming Tests and Procedures menu.
MyChart support is available 24/7 at 1-877-632-6789 option 3.
MD Anderson text messaging
When you sign up for texting messaging from MD Anderson, you are signing up to receive text messages related to your care at MD Anderson, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders and care management.
Starting Nov. 14, most text messages from MD Anderson will come from 35758 instead of a phone number. If you are already opted in to receive text messages, you’ll continue to get them.
You can opt-out of SMS messages by texting STOP to the text message.
If you text STOP, the opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out of. If you want to join again, sign up using MyChart or text START to the short code for instructions.
To manage your notifications for different types of text messages, update your communication preferences in MyChart. After you log in, go to Settings and then Communication Preferences.
Patients are encouraged to opt in for text messages so they get timely updates about their care.
If you’re having issues with appointment reminders or text messages, get help directly at 877-632-6789 or MDAnderson.org/Contact.
Free wireless internet access
Free wireless internet access is available in most public places of MD Anderson on the MDAGuest network (SSID). No password is required.
For technical support, call 713-794-4636, then press 6 for wireless support from our 4INFO technical support team.