To support our no visitors policy, valet operations have closed at all of our Texas Medical Center campus buildings. Patients may continue to be dropped off at entrances.
If you are driving yourself to our Texas Medical Center and need assistance from the garage into the building, please drive to either The Aquarium Valet entrance or Mays Clinic Valet. Our valet team will direct you on where to park. Then they will meet you at your garage with a wheelchair and help you get into the building. Our Patient Transportation team will take over once you’re in the building.
Two cell phone lots will allow patients’ loved ones to remain on campus nearby while they await for patient discharge. This will be offered at no cost. They may only use these cell phone lots for short-term waiting. Portable restrooms are available in each lot. In addition, all TMC parking facilities only have a 20-minute grace period.
Caregivers can use respite areas for up to two hours. These areas are located in the Main Building’s Pavilion and Aquarium screening areas, as well as the Mays Clinic screening area. They are open Monday through Friday, 6 a.m. to 6 p.m. Vending machines and restrooms are available. Space is limited.
See below for patient drop-off, patient pick-up and visitor parking options by building or review this map.
Download this handout for tips on staying connected with caregivers during COVID-19.
Nearby hotels offer day rates or reduced room rates to caregivers so they can comfortably wait while their patient receives care. Loved ones should ask for the MD Anderson Caregiver rate.
Day rates are available at the following locations:
- America’s Best Value, 713-838-0797
- Best Western Plus Downtown Inn and Suites, 713-571-7733
- Crystal Inn, 832-962-7610
- Courtyard by Marriott Houston Medical Center, 713-668-4500
- Hilton Houston Plaza - Medical Center, 713-313-4677
- Home Place Inn, 713-239-2818
- Hotel YLEM, 713-665-4439
- Houston Marriott Medical Center Hotel, 888-236-2427
- Intercontinental Houston – Medical Center, 713-422-2779
- La Quinta Inn by Wyndham Houston Greenway Plaza, 713-623-4750
- MainStay Suites Texas Medical Center/Reliant Park, 832-201-3131
- Rodeway Inn (formerly FairBridge Inn & Suites) Medical Center/NRG, 713-663-6200
- Springhill Suites by Marriott Houston Medical Center- Reliant Park, 713-796-1000
- Sure Stay Plus by Best Western, 713-522-2811
- Wyndham Hotel and Suites – Texas Medical Center, 877-999-3223
While there is no day rate, these facilities recently adjusted the overnight room rate for all guests:
- Extended Stay America – Greenway Plaza, 713-521-0060
- Staybridge Suites Houston Medical Center, 346-319-6461
- Quality Inn and Suites – Reliant Park/Medical Center, 832-239-8568
Outpatient surgeries and procedures
You must have the contact information for a responsible adult (18 and older) who will be available by phone when you check in for your appointment and following your recovery. You will not receive sedating medicine until we can speak to this person and know that they are available to receive discharge instructions and transport you home after your procedure.
If you do not have a responsible adult prepared to speak with us by phone and take you home, your procedure will be rescheduled.
During your procedure or surgery, your caregiver may wait nearby.
Your caregiver must also be available to review discharge instructions before taking you home. It is recommended that you have a caregiver stay with you for 24 hours after your procedure.
Preparing inpatients for home
With many of our patients staying in the hospital without a visitor or family member, the discharge process has been updated to ensure patients and their caregivers receive the information they need when preparing for home.
Patients are encouraged to use their smart device to connect with their caregiver while hearing discharge instructions. When needed, care teams will coordinate with caregivers to facilitate an in-person discharge instruction meeting.
Patient drop-off should occur at The Aquarium entrance or The Pavilion entrance.
Visitors and/or self-driven patients will be directed to available parking in Garages 2 or 10, or to the Zayed cell phone lot.
Patient pick-up for outpatient procedural patients where discharge instructions can be given over the phone should occur at The Aquarium entrance.
Patient pick-up for inpatient and some surgical same day discharge patients should occur at The Pavilion entrance. A temporary discharge area will be designated on the first floor in front of valet to facilitate in-person discharge instruction meetings for certain cases that require it.
Patient drop-off should occur at Mays Clinic, East Lobby. Visitors and/or self-driven patients will be directed to available parking in the Mays Garage or to the Braeswood Garage cell phone lot on the first two floors of the garage.
The Mays Clinic Parking Garage cashier will close at 5 p.m. beginning Monday, April 27. After 5 p.m., patients may pay for parking with a credit card at the exit gate.
Patient pick-up for outpatient procedural and surgery patients should occur at Mays Clinic, East Lobby. A temporary discharge area will be designated on the first floor of Mays Clinic East to facilitate in-person discharge instruction meetings for certain cases that require it.
Patients and guests may park in Garage 17.
Radiology Outpatient Center
Patient drop-off should occur at the front entrance.
Valet will provide self-driven patients a card to access the Braeswood Garage where they may park in coned off spaces. Valet staff will assist patients with entering and leaving the garage.
Visitors may park in Garages 2 or 10 or use the Zayed cell phone lot.
Main Radiation Treatment Center
Patient drop-off and pick-up should occur at The Pavilion entrance.
Discharge instructions for Gamma Knife patients will be provided over the phone.
Visitors and/or self-driven patients may park in Garage 2 or be directed to the Zayed cell phone lot.
Due to our response to COVID-19, all blood donations at MD Anderson
Blood Donor Center locations are being held by appointment only.