To support our no visitors policy, valet operations have closed at all of our Texas Medical Center campus buildings. Patients may continue to be dropped off at entrances.
If you are driving yourself to our Texas Medical Center and need assistance from the garage into the building, please drive to either The Aquarium Valet entrance or Mays Clinic Valet. Our valet team will direct you on where to park. Then they will meet you at your garage with a wheelchair and help you get into the building. Our Patient Transportation team will take over once you’re in the building.
Three cell phone lots will allow patients’ loved ones to remain on campus nearby while they await for patient discharge. This will be offered at no cost. They may only use these cell phone lots for short-term waiting. Portable restrooms are available in each lot. In addition, all TMC parking facilities only have a 20-minute grace period.
We have created respite areas for caregivers to sit inside and have access to restrooms. They are located at the Main Building's Pavilion and Aquarium screening areas, as well as the Mays Clinic screening area.
See below for patient drop-off, patient pick-up and visitor parking options by building or review this map.
Outpatient surgeries and procedures
You must have the contact information for a responsible adult (18 and older) who will be available by phone when you check in for your appointment and following your recovery. You will not receive sedating medicine until we can speak to this person and know that they are available to receive discharge instructions and transport you home after your procedure.
If you do not have a responsible adult prepared to speak with us by phone and take you home, your procedure will be rescheduled.
During your procedure or surgery, your caregiver may wait nearby.
Your caregiver must also be available to review discharge instructions before taking you home. It is recommended that you have a caregiver stay with you for 24 hours after your procedure.
Preparing inpatients for home
With many of our patients staying in the hospital without a visitor or family member, the discharge process has been updated to ensure patients and their caregivers receive the information they need when preparing for home.
Patients are encouraged to use their smart device to connect with their caregiver while hearing discharge instructions. When needed, care teams will coordinate with caregivers to facilitate an in-person discharge instruction meeting.
Patient drop-off should occur at The Aquarium entrance or The Pavilion entrance.
Visitors and/or self-driven patients will be directed to available parking in Garages 2 or 10, or to the Zayed cell phone lot.
Patient pick-up for outpatient procedural patients where discharge instructions can be given over the phone should occur at The Aquarium entrance.
Patient pick-up for inpatient and some surgical same day discharge patients should occur at The Pavilion entrance. A temporary discharge area will be designated on the first floor in front of valet to facilitate in-person discharge instruction meetings for certain cases that require it.
Patient drop-off should occur at Mays Clinic, East Lobby. Visitors and/or self-driven patients will be directed to available parking in the Mays Garage or to the Braeswood Garage cell phone lot on the first two floors of the garage.
The Mays Clinic Parking Garage cashier will close at 5 p.m. beginning Monday, April 27. After 5 p.m., patients may pay for parking with a credit card at the exit gate.
Patient pick-up for outpatient procedural and surgery patients should occur at Mays Clinic, East Lobby. A temporary discharge area will be designated on the first floor of Mays Clinic East to facilitate in-person discharge instruction meetings for certain cases that require it.
Patients and guests may park in Garage 17.
Radiology Outpatient Center
Patient drop-off should occur at the front entrance.
Valet will provide self-driven patients a card to access the Braeswood Garage where they may park in coned off spaces. Valet staff will assist patients with entering and leaving the garage.
Visitors may park in Garages 2 or 10 or use the Zayed cell phone lot.
Main Radiation Treatment Center
Patient drop-off and pick-up should occur at The Pavilion entrance.
Discharge instructions for Gamma Knife patients will be provided over the phone.
Visitors and/or self-driven patients may park in Garage 2 or be directed to the Zayed cell phone lot.
Callie Piper is a planner with a capital “P.” And nothing thrown her way during the coronavirus (COVID-19) pandemic has changed that.
“I’ve always been ultra-organized,” says Callie, an event planner with a human resources company. “There’s nothing more rewarding than detailing every step of a project in advance, then seeing it play out perfectly.”
Those planning skills kicked in two months ago when Callie was diagnosed with a type of blood cancer called Hodgkin lymphoma.
“Fighting this disease would involve at least six months of appointments and procedures,” she says. “My calendar was about to drastically change.”
Callie shared her treatment schedule with her boyfriend and best friend so that one or both could accompany her to every appointment.
“I knew I’d need help remembering everything the doctor told me,” she says. “And, frankly, it’s reassuring to have a loved one there holding my hand. I’m a strong and independent person, but cancer is scary.”
A plan for Callie’s Hodgkin lymphoma treatment
Callie’s first visit to MD Anderson on March 4 was filled with back-to-back tests that began at 6:45 a.m. and lasted until 5:30 p.m. The results confirmed that the initial diagnosis provided by her hometown doctor was accurate. She had stage II Hodgkin lymphoma.
“I felt vulnerable and confident at the same time,” she recalls. “Vulnerable because I had cancer, yet confident that MD Anderson – the best cancer center in the country – would help me beat this disease.”
During the appointment, Callie met her new oncologist, Sairah Ahmed, M.D., who spelled out the next steps.
“She laid it on the line,” Callie remembers. “I’d have six months of chemotherapy, and if that didn’t wipe out all my cancer, I’d have a bone marrow transplant. Dr. Ahmed had it all planned out – you know, I like that. Never proceed without a plan.”
COVID-19 precautions bring changes for cancer treatment
A week later, Callie underwent her first round of chemotherapy. Her boyfriend, Michael, was tied up with a work assignment in Austin, so her best friend came along.
That’s the last time – for a while – that a visitor would be allowed to hold Callie’s hand during chemotherapy. To protect patients and employees from the coronavirus, MD Anderson was no longer permitting visitors to accompany patients to appointments.
“The night before my second chemotherapy session, I checked MyChart – MD Anderson’s patient portal,” Callie says. “A notice appeared saying that effective the next day, March 24 – the day of my chemo – visitors were no longer allowed due to COVID-19.”
Finding another way despite COVID-19 visitor changes
Michael had planned to accompany Callie to her appointment, and she was determined that he would, despite the pandemic.
True to form, she made a plan. She would take her iPad to MD Anderson, and use it to bring Michael into the treatment room.
The next morning, the couple drove to MD Anderson. Because he wasn’t allowed inside, Michael delivered Callie to the front door, then drove to an MD Anderson-designated cell phone lot where families wait while their loved ones are inside.
Within minutes, Callie called Michael to say she’d made it through the COVID-19 screening that checks for fever, and was cleared to enter the building.
“Once he knew I was inside, he began driving home, where his computer was waiting to connect to my iPad,” Callie explains.
Another person in the room
As Michael drove, Callie arrived at her first stop – the MD Anderson lab, where a technician drew her blood in preparation for chemotherapy. Next, she proceeded to Ahmed’s office and met with the medical team.
And she invited a visitor into the room.
“I used my iPad to call Michael using FaceTime video chat,” Callie says, “Then I sat my iPad in the exam room chair, exactly where Michael would have sat if he’d been there.”
Callie carefully positioned the device to offer Michael the best view of herself and the medical staff.
“It was just like he was in the room with us,” she says. “The staff talked to the iPad as though it was Michael in the chair.”
And Michael talked back.
“I listened to what the medical staff said and took notes,” he recalls. “I heard the results of her lab tests. I asked questions for clarification. It was the next-best thing to being there in person.”
After her doctor cleared Callie for chemo, she proceeded to treatment with “Michael” in tow.
He kept her company while four cancer-fighting drugs were infused into her bloodstream for three hours, then drove back to the hospital to pick her up and take her home.
“Having him ‘virtually’ there was a nice diversion,” Callie says. “Time just flew by.”
The power of technology
The FaceTime experience was so successful that Callie is now expanding her chemotherapy chats to include additional family members.
“I have a wide network of family support, but most of my relatives are in Utah and South Dakota,” she says. “They had all booked flights to Houston and were planning to take turns being here to support me, but COVID-19 put a stop to that.”
During this time of social distancing, Callie encourages patients to use technology to keep family and friends informed and to stay on top of MD Anderson’s latest updates.
“Check MD Anderson’s website and social media sites during this time of rapidly evolving information,” she advises. “MD Anderson will tell you what you need to know before you even think to ask. When cancer and coronavirus leave you feeling vulnerable, staying informed gives you back some control.”
Due to our response to COVID-19, all blood donations at MD Anderson
Blood Donor Center locations are being held by appointment only.