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Frequently Asked Questions

About MD Anderson

Treatment at MD Anderson

Cultural Questions

About MD Anderson

What is MD Anderson Cancer Center?

MD Anderson Cancer Center is a comprehensive center devoted exclusively to cancer patient care, research, education and prevention.

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Where is MD Anderson located?

MD Anderson is located in Houston, Texas, on the gulf coastal plain of South Central United States. Our hospital is part of the Texas Medical Center, the world's largest concentration of healthcare and research institutions.

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How big is MD Anderson?

With faculty and staff working in more than 25 buildings in Houston and central Texas, MD Anderson is one of the largest cancer centers in the world. The physical plant includes an inpatient pavilion with 507 beds, five research buildings, three outpatient clinic buildings, two faculty office buildings, a proton radiation clinic building and a patient-family hotel. 

Since 2005, the Mitchell Basic Sciences Research Building, the Mays Clinic, the Duncan Family Institute for Cancer Prevention, the Molecular Markers Research Building, the Proton Therapy Center and the Pickens Academic Tower have opened. An ongoing expansion of Alkek Hospital will accommodate about 200 additional inpatient beds, adding nine floors to its current 12.

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Treatment at MD Anderson

Do I need a referral from a physician?

Referrals are not needed from your physician to be able to request an appointment. MD Anderson is able to accept referrals from patients and referring physicians.

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What does my initial deposit cover if I will be paying directly?

The initial deposit requested will typically be an estimate for an evaluation at MD Anderson based on your diagnosis. Your International Patient Assistant will discuss the details of the deposit requested for your individual case.

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Can I travel with all my family? Are there special travel offers for patients’ families?

Yes, you may travel with your family. Patient Travel Services is able to assist with travel and lodging reservations that offer discounts to patients and their traveling companions.

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Who do I contact to get a copy of my schedule?

As a new patient, your International Patient Assistant will send you a copy of your schedule along with other important new patient details. As a returning patient, you may access a copy of your schedule via myMDAnderson. During your visit at MD Anderson, the entrance information desk staff is able to provide you with a copy. If you are staying at the Jesse H. Jones Rotary House, you may also obtain a copy of your schedule from the front desk staff.

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How do I reschedule or cancel my appointments?

If you are a new patient, please contact your International Patient Assistant so that she may contact the clinic on your behalf and ask for the appointment to be rescheduled or cancelled as you prefer. If you are an existing patient, please contact your physician’s Patient Services Coordinator so that the appointment can be rescheduled or cancelled. 

We encourage you to use myMDanderson, a secure and personalized web site that allows you to view and request that your appointments be rescheduled or cancelled. Please notify the hospital staff as soon as you know if you need to rescheduled or cancel any appointments so that the clinic is notified in a timely manner.

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Will I have an assigned interpreter for my entire stay?

The Language Assistance department will provide you with interpretation services during your stay at MD Anderson. This service is provided through qualified medical interpreters at no cost to you. However, due to the high demand for interpretation services at MD Anderson, interpreters are not assigned to patients. This means that you may be in contact with more than one qualified medical interpreter during your stay at MD Anderson.

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If needed, is there a financial assistance program for international patients?

Unfortunately, we do not have a program to offer financial assistance for the care and treatment of patients residing outside of the state of Texas at this time.

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Cultural Questions

Do I have the option of treatment by a female doctor?

Your care center will try their best to accommodate this request. At MD Anderson, each specialist is unique in specializing in certain cancer. If a physician is available that specializes in your type of cancer, please be assured that we will try out best to schedule you with a physician of your preference.

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Will I be able to get Halal meat or kosher food?

The city of Houston has Arabic stores where Halal meat may be purchased, and your International Center Assistant can give you a list of the stores. Halal meat is not available at MD Anderson. MD Anderson does provide kosher meals for patients.

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During treatment, must a female patient open her veil?

A patient’s veil should not be in the way during chemotherapy treatment, therefore it will be the patient’s choice to keep or remove the veil. If a test or doctor’s visit requires removal of the veil, this will be explained to the patient. More details can be obtained by speaking to the International Patient Assistant or Language Assistance Arabic interpreter.

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Is there a mosque or chapel in the hospital or nearby?

Yes, MD Anderson has a prayer room located in the Main Building and a chapel located in the Main Building and Mays Clinic. Your International Patient Assistant is able to provide you with a list of the mosques, chapels and synagogues in the city of Houston.

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Contact the International Center

Contact us with questions or to make an appointment.

Phone: 001-713-745-0450
Toll-free from Mexico & Canada: 800-811-6167
Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (CST)
E-mail: international@mdanderson.org

What to Expect

Find more information on each step of the appointment process: 

Our Global Culture

Meet Arnaud Nangne

Arnaud Nangne
Senior Laboratory Technologist
CTRC Laboratory
Cameroon

 

People are very interested in knowing and learning about Cameroon. It has been so far for me, a teaching and also a learning experience as I answer questions regarding my origins, the culture and life style in Cameroon. Growing up, being educated, and having lived and worked in three different continents, I will describe MD Anderson’s diversity as one of the workplaces with the most diverse ethnic, cultural and professional backgrounds in its mosaic. My favorite place in the hospital is the Clark Clinic “Aquarium” lobby, where diversity and a continuous interaction between patients, visitors and staff can be witnessed at all times. This is also a place where MD Anderson’s core values of caring and integrity can be the most appreciated, as one experiences our services, or visits with us for the first time, and during subsequent visits.


© 2014 The University of Texas MD Anderson Cancer Center