While many people may not know her name, those who have received or provided care at MD Anderson in recent years are likely familiar with Jacqueline Mason’s work.
In her 12 years at MD Anderson, the program director in Internal Communications has been the heart and soul behind communication campaigns to inform and engage employees about internal safety initiatives and regulatory safety inspections.
Mason directs communications related to our Core Value of Safety, including High-Reliability Organizing, Excellence in Safety Awards and safety protocols adopted during the COVID-19 pandemic.
She uses storytelling to celebrate the creative ways teams come together to improve lives and champion patient safety, quality and performance improvement.
“I studied to be a professional communicator,” Mason explains. “But I did not realize until I joined MD Anderson that I could apply my chosen profession to a cause that I am so passionate about personally.”
Family experience inspires interest in health care safety
Mason ascribes her interest in health care safety to her experience following her maternal grandmother’s stroke.
“It was hard for my family to see our matriarch move between hospitals and long-term care facilities for two years,” she explains. “Through that experience, I recognized that there is a team – an entire system – behind the person who is face-to-face with a patient and their loved ones.”
A passion for MD Anderson
Mason says she is honored to contribute as part of MD Anderson’s team, pointing to its progressive safety culture and strong leadership commitment to safe, innovative cancer care.
“I am motivated to do my best every day to spotlight our safe practices and our safety heroes so they are comfortable engaging our patients and their loved ones in their own safe care.”