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Patients' Frequently Asked Questions

Where are the outpatient pharmacies located and what are the hours?

MD Anderson has three outpatient retail pharmacies to serve you. Two pharmacies are located in the Clark Clinic area of the Main Building.

The Rose 2 pharmacy is on Floor 2, room R2.2315, near Elevator C. The Rose 10 pharmacy is on Floor 10, room R10.1888, near Elevator B.

The third outpatient pharmacy is located in the Mays Clinic (ACB) on floor 2, near the Tree Sculpture, room ACB2.1930.

Outpatient Clinic Pharmacies

Main Building, R2.2315
8 a.m.-8 p.m., Monday through Friday
8 a.m.-6 p.m., Saturday
8 a.m.-5 p.m., Sunday

Main Building, R10.1888
8 a.m.-8 p.m., Monday through Friday
Closed Saturdays, Sundays and Holidays

Mays Clinic (ACB), ACB 2.1930
8 a.m.-6 p.m., Monday through Friday
Closed Saturdays, Sundays and Holidays

Ambulatory Treatment Center (ATC)

Main Building, R2.2315
7 a.m.-9:00 p.m., Monday through Friday
7 a.m.-6:00 p.m., Saturday and Holidays
7 a.m.-5:00 p.m., Sundays

Main Building, R10.1888
7 a.m.-7 p.m., Monday through Friday
Closed Saturdays, Sundays and Holidays

Mays Clinic (ACB), ACB 8.2030
7 a.m.-9 p.m., Monday through Friday
Closed Saturdays, Sundays and Holidays

How long will I have to wait for my prescription, and how will I know when it is ready?

The average wait time for prescriptions at the three pharmacies is 30-40 minutes. Wait times vary depending on the number and type of prescriptions being filled, and whether there are insurance issues.

Prescriptions requiring compounding take four hours to prepare. You will be given an estimated wait time by the pharmacy staff. You may leave your prescription at the pharmacy and return at a later time.  

The busiest hours are between 11:00 a.m. and 5:00 p.m.

How will I know when my prescription is ready?

Your name will appear on the pharmacy display board when your prescription is ready.

Your name will stay on the display board for two hours. To comply with HIPAA regulations, only your last name and a portion of your first name will appear on the display board. The asterisks on the display board are placeholders for the other letters of your first name.

Prescriptions are held in the outpatient pharmacy for six days before being returned to stock.

How do I refill my prescription?

Your physician determines the number of refills for your prescription. The pharmacy indicates the number of refills allowed on the prescription label. If no refills are indicated, contact your physician’s
clinic for a new prescription.

Prescription refills can be ordered through the Web Refill System 24 hours a day. Prescription refills must be picked up during regular business hours.

Choose the Rose 2 Pharmacy to refill R-2 pharmacy prescriptions (these prescriptions begin with a 2).

Choose the Rose 10 Pharmacy to refill R-10 pharmacy prescriptions (these prescriptions begin with an 1).

Choose the ACB Clinic Pharmacy to refill an ACB pharmacy prescription (these prescriptions begin with a 7). Please remember the Rose 10 and ACB pharmacies are closed on weekends and holidays.

You may also order prescription refills through the Automated Phone Refill System 24 hours a day. Prescription refills must be picked up during regular business hours.

  • To request a prescription refill from the R-2 pharmacy, call 713-792-6125
  • To request a prescription refill from the R-10 pharmacy, call 713-745-7180
  • To request a prescription refill from the ACB pharmacy, call 713-563-8222

Please remember the Rose 10 and ACB pharmacies are closed on weekends and holidays.

Choose Option 4 to talk to the pharmacist about an in-house transfer to move your prescription from one MD Anderson Pharmacy to the other. The system will tell you if any refills remain and approximately when they will be ready for pickup.

If I don’t have refills remaining on my prescription, what should I do?

The outpatient pharmacies do not call for refills. Call your Care Center nurse for a new prescription at least two days before you need the medication. Tell your nurse which pharmacy to use (Rose 2, Rose 10 or Mays). Your request will be sent to the MD Anderson pharmacy of your choice on the day that you call your Care Center nurse.

Prescriptions must be picked up from the pharmacy during regular business hours.

How can I pay for my prescriptions?

You may pay for your prescriptions with cash, check or a major credit card (Visa, Mastercard, Discover and American Express).

With few exceptions, prescriptions are not allowed to be placed on the hospital bill.

If I can't afford my medication, what can I do?

If you are a patient classified by MD Anderson as having a financial need, you will pay only a small service fee when your prescriptions are filled. The quantity of each prescription will be limited to a 30-day supply. Consult your patient access specialist (PAS) in Patient Services. The PAS can provide you a Supplemental Application for Financial Assistance (SAFA). If you qualify, a 30-day supply of medication is provided for a $5.00 service charge. This option only applies to Texas residents.

Also, the senior patient resources representatives, located in the Rose 2 (R2.2315), Rose 10 (R10.1888) and ACB (ACB2.1930) pharmacies can provide applications for drug assistance programs from major drug manufacturers. Click here for contact information. You might qualify for these programs even if you're not eligible for financial assistance. Payment arrangements can also be discussed with your PAS at your Care Center business office.

Can I fill my prescriptions at my local pharmacy?

Your nurse may call prescriptions in to the local pharmacy of your choice. Some medications, particularly strong narcotics, cannot be called in because they require a special prescription.

The outpatient pharmacies will transfer your prescription refill to your local pharmacy upon your request. Your selected pharmacy will call the MD Anderson pharmacies with your prescription number, and the prescription will be transferred.

Are my prescriptions good at any pharmacy?

Prescriptions written at MD Anderson may be filled at any pharmacy in Texas. Pharmacy law varies from state to state, and patients should consult their local pharmacist to determine if all Texas prescriptions are accepted in their state. The MD Anderson outpatient pharmacies can give you a list of nearby pharmacies to help you decide where to go.

Exceptions

The prescriptions that are most frequently an exception are controlled drugs, especially Class II narcotics. Some prescription drugs may not be readily available at outside pharmacies and adequate time should be allowed for the pharmacy to order the medication. Prescriptions for investigational drugs must be filled at MD Anderson outpatient pharmacies. Some prescription insurance plans require you to use their designated pharmacies. Call your prescription benefit company for more information.

Can the outpatient pharmacies fill my prescriptions written from my local physician?

No, the outpatient pharmacies can only fill prescriptions written by MD Anderson physicians.

Can the outpatient pharmacies fill a prescription for my family member?

The outpatient pharmacies can fill a family member's prescription if it is written by an MD Anderson physician and the drug is on the institutional formulary. 

How can I get my prescriptions faster?

The outpatient pharmacies are very busy, especially in the afternoon and early evening. Payment issues cause many delays. Here are some tips for obtaining prescriptions quickly:

  • Give the pharmacy all prescription cards or necessary insurance information when dropping off the prescription
  • Drop off prescriptions at the pharmacy before your clinic appointments if possible
  • Ask for refills on maintenance medications
  • Use the Web Refill System or the Automated Phone Refill System to refill your prescriptions 
  • You may leave your prescription at the pharmacy and return at a later time to pick it up

Do the outpatient pharmacies mail prescriptions?

No. the outpatient pharmacies do not mail filled prescriptions to your home. Your Care Center nurse may mail you a written prescription that you may then take to your local pharmacy to be filled.

Do the outpatient pharmacies deliver prescriptions to hospital rooms?

The outpatient pharmacies do not offer this service at this time.

What do I need to pick up my prescriptions?

You will need to provide your name, your medical record number, your insurance card and method of payment for co-pays.

Can someone besides the patient pick up prescriptions?

Yes. Please provide them with your medical record number, your prescription card and method of payment for co-pays. Controlled subtances must be picked up by someone 18 years of age or older.

Do the outpatient pharmacies sell supplies?

No. Supplies are sold separately through the Materials Management Services located at B1.4413 in the Main Building. A Supply Requisition is necessary to purchase supplies and should be completed by the clinic nurse. Supplies include needles, syringes and blue ice containers.

Why can’t I get a refund on prescriptions I no longer take?

Texas law forbids the resale of any prescription medication that has been dispensed to a patient. Buying one course of medication at a time and buying smaller quantities of drugs you haven't taken previously can minimize the expense.

Does Medicare cover outpatient prescriptions?

Yes, if you are enrolled in a Medicare Part D plan. Check with the outpatient pharmacies for information about Medicare prescription drug coverage and enrollment into the program.

Do the MD Anderson outpatient pharmacies accept Medicaid?

The MD Anderson outpatient pharmacies accept Texas Medicaid only, and will submit your prescriptions to the plan. Please show your Medicaid papers to the pharmacy staff before your prescriptions are filled.

Do the outpatient pharmacies accept my prescription benefit card?

The outpatient pharmacies accept a large number of prescription benefit cards and will contract with providers as needed. Not all providers or plans will contract with our pharmacies. The pharmacy staff can determine if your benefit card is accepted at MD Anderson. Please show your prescription benefit card to the pharmacy staff before your prescription is filled.

Do the outpatient pharmacies screen my medications for drug-interactions?

The outpatient pharmacy computer system will screen the medications filled by the outpatient pharmacies at MD Anderson for drug interactions. The system does not screen medications purchased from outside pharmacies.

Do the outpatient pharmacies sell over-the-counter medications?

The outpatient pharmacies have a limited selection of over-the-counter medications. They are for patient use only and require a physician's prescription. The MD Anderson gift shops carry a selection of over-the-counter products to meet other needs.

How can I avoid running out of medicine?

  • Check the medicine bottle to see if the prescription can be refilled. If you see "PRN refills" on the label, it can be refilled whenever necessary, up to a year from the date the prescription was written
  • Do not wait until you are out of medication to call your Care Center nurse for a refill. Allow one day for processing
  • Check your supply to make sure you don't run out of medication over weekends and holidays
  • Remember: The outpatient pharmacy does not call the Care Center for refills, and the Rose 10 and Mays pharmacies are closed on weekends.

Can I transfer my prescription to my local pharmacy?

Yes, if you have refills on your prescription, call your local pharmacy and ask them to transfer your prescription. Give the pharmacy the following information:

  • Prescription number
  • Name and phone number of the MD Anderson Pharmacy (located on prescription vial)
  • Name of the drug

Or take your prescription vial to your local pharmacy. All information needed is on the prescription label.

The outpatient pharmacies will transfer a prescription to your local pharmacy, but will not accept a transfer from your local pharmacy. A new prescription must be obtained through your Care Center to be filled at the MD Anderson outpatient pharmacies.  


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