About Us
Standards of Practice
The Ombuds Office subscribes to the International Ombudsman Association Code of Ethics and Standards of Practice. By using the Ombuds Office, you agree that out interactions will be governed by these principles. In brief, the core principles of the Ombuds Office are as follows:
I
The Ombuds Office is Independent of other organizational structures and operates outside the usual institutional chains of command. For administrative purposes, the Ombuds Office reports to the President's Office. The Office was designed in this way to provide employees with a safe place to confidentially discuss workplace conflicts, complaints or disputes outside of formal institutional channels without fear of retaliation.
I
As we discuss your concerns, we will remain Impartial and Neutral. As Ombudspersons, we do not advocate for staff level employees or for managers. Rather we advocate for timely, win-win resolutions of workplace issues.
C
The Ombuds Office is a Confidential channel for employees, trainees, and students to surface workplace issues. Communication is private and will be kept confidential, except in rare circumstances when we determine that there is imminent risk of serious harm.
I
The Ombuds Office is an Informal resource. We do not keep formal written records. It is important to understand that contacting the Ombuds Office is not the same as reporting an issue to the Institution. Contacting our office does not place MD Anderson on "notice" of any problem or claim. If you would like to put the Institution on notice of an issue we can discuss various formal options that are available.
By using the Ombuds Office, you agree that our interactions will be governed by these principles.
Make An Appointment With An Ombudsperson
By Phone:
713-792-4896 or 866-610-7841
E-mail: ombuds@mdanderson.org
Ombuds Office
Pickens Academic Tower (FCT10.5081)
1400 Pressler Drive
Houston, TX 77030