Coronavirus Frequently Asked Questions
- MD Anderson Operations
- Rotary House
- Ways to Help
Is the visitor policy the same at all MD Anderson locations?
Yes. The visitor policy covers all MD Anderson locations, including Houston-area locations and the Texas Medical Center. Adult patients with outpatient clinic appointments, outpatient procedures or surgeries, and patients receiving care in the Acute Cancer Care Center can bring one adult visitor or caregiver (18 and older) who passes entry screening. The caregiver must be able and willing to wear the provided mask.
Caregivers should not accompany patients if they have tested positive for COVID-19 in the past 7 days, are symptomatic or have had a household member who has tested positive in the past 14 days.
Due to safety concerns, patients or their visitor should not bring anyone else with them to an appointment. This includes children under 18 and adults who are unable to care for or move themselves. Appointments will be rescheduled if a patient or visitor arrives with someone who is dependent upon them for care.
Visitors are not allowed to accompany patients scheduled for symptomatic testing.
For hospital patient visitation details, visit our COVID-19 information page.
Do I need to wear a mask if I’ve been vaccinated?
Masks are required in all areas regardless of your vaccination status. There's no data available to confirm COVID-19 vaccines prevent transmission of disease. This means you may still get an asymptomatic infection even after you've been vaccinated and/or you could pass it to someone else. Masking keeps everyone safe and reduces the spread of infection.
What do patients need to know before they come for their appointments?
MD Anderson is committed to the safety of our patients, their visitors and employees. Before a visit, review our current COVID-19 safety and visitation rules on our COVID-19 information page.
Our patient visitation policy may vary depending on care needs and location and is subject to change. If you have questions about our visitor policy, contact Patient Advocacy.
How early should I arrive to have enough time for screening?
Please plan to arrive to your appointment 15 minutes earlier than usual to be able to park and allow time for screening prior to entering the building.
Have a question about COVID-19 treatments?
Patients who test positive for COVID-19 may be eligible for therapies that can help limit severe infection. Read more in Cancerwise. If you have COVID-19 symptoms, contact your care team and get tested.
- Oral antiviral COVID-19 therapies: Paxlovid (nirmatrelvir tablets; ritonavir tablets) and Lagevrio (molnupiravir) are currently available for outpatients. Supply may also be available at more conveniently located external community pharmacies; please check Department of Health and Human Services (HHS) COVID-19 Therapeutics Locator for the latest availability (stock reported accurate to within the last day).
- Monoclonal antibody therapies: Bebtelovimab is currently the only EUA monoclonal antibody for treatment of COVID-19 and should be used if Paxlovid is not appropriate or feasible. This agent is not approved for post-exposure prophylaxis.
New COVID-19 therapies will continue to be considered in the future as information and approvals become available from the FDA.
Evusheld is a combination of two antibody therapies (tixagevimab/cilgavimab). It is authorized by the Food and Drug Administration (FDA) for pre-exposure prevention of COVID-19 in certain high-risk patients. You can review the Evusheld fact sheet for patients and caregivers. This agent is not approved for treatment or post-exposure. Talk to your care team if you're interested and want to know if you're eligible.
Are cafeterias open?
Some dining areas at all of our locations are open, and offer expanded seating.
To ensure safety, infection control and social distancing protocols will still be in place.
Is valet available?
Valet service at our Texas Medical Center Campus resumes for our patients and visitors Monday, Aug. 2. The free cell lots will close the same day as they will be used to support valet services.
The following locations offer valet:
Radiology Outpatient Center
Monday – Friday
6 a.m. – 11 p.m.
By appointment only.
Main Building Aquarium entrance, The Pavilion and Mays Clinic
7 days a week
6 a.m. – 11 p.m.
Only available for hotel guests and their visitors.
The Radiation Treatment Center entrance will open and valet will resume Monday, Aug. 16, once a construction project on nearby flood gates concludes. This location will be available Monday through Friday, from 6 a.m. to 8 p.m.
Which patient areas are open?
The Learning Center libraries located in Mays Clinic, Floor 2, and in the Main Building, Floor 4, are open to patients and their visitors.
In the Learning Center, patients and their visitors must social distance and wear MD Anderson-issued face masks while inside. No eating or drinking is allowed. Staff provide requested materials to patients.
The Learning Center staff can answer your questions, conduct research and assist you to find answers by email. Contact us at firstname.lastname@example.org. You may also visit our website mdanderson.org/tlc. If you are seeking cancer health information, visit Recommended Resources at http://mdandersontlc.libguides.com/home. These online guides connect you to the information you need. Many of the booklets that you find in The Learning Center can be found on the Recommended Resources.
Ice and water dispensers in public areas are available for patients and visitors.
Are volunteers on campus?
Volunteers are an important part of the MD Anderson community, and we have begun the phased return of volunteers to all MD Anderson campuses.
New volunteer recruitment remains paused at this time.
What are the screening protocols for employees and contractors?
At all employee entrances, employees and badged contractors must badge in to agree to the COVID-19 attestation and to track who is on our campuses. The attestation statements include:
- I do not have a cough more than usual, sore throat, or shortness of breath.
- I do not have a fever.
- I do not have a pending COVID-19 test that was done for symptoms.
- If I have had a positive COVID-19 test in the past 7 days, I have followed all institutional quarantine and return-to-work guidelines from Employee Health.
- If I live with someone who tested positive for COVID-19 in the last 7 days, I confirm that I have followed all institutional quarantine and return-to-work guidelines from Employee Health.
- I have completed the MD Anderson PPE training and will comply with institutional PPE guidelines.
Workforce members under contract with MD Anderson may continue to visit our campuses but must adhere to screening precautions. Badged contractors can use employee entrances to attest to screening questions. Non-badge vendors may enter through patient/visitor entrances and must answer no to all of the visitor screening questions.
- Do you have a temperature more than 100.4°F/38°C today?
- Have you had a fever (more than 100.4°F/38°C) or chills in the past 7 days?
- Do you have a cough more than usual, sore throat, or shortness of breath?
- Do you have a pending coronavirus disease (COVID-19) test that was done for symptoms?
- Have you had a positive COVID-19 test in the past 7 days?
- Has anyone in your household tested positive for COVID-19 in the past 14 days?
How can I access patient care areas from the Rotary House?
The Rotary House skybridge has reopened so patients and visitors can walk between the Rotary House and the Main Building after being screened. The Rotary House skybridge is open Monday through Friday, 6 a.m. to 10 p.m. On the weekends, follow the signs to Faculty Center to access the skybridge to the Main Building.
Are masks required in the Rotary House?
Yes. The Rotary House is a mask required area. At MD Anderson, masks are required in all areas. Every patient and visitor will be given a face mask when entering our campus. For everyone's safety, we ask that you wear the MD Anderson-issued face mask the entire time you are on our campus. This will replace your cloth mask or a mask you brought from home.
Do age restrictions apply at the Rotary House?
No, guests of all ages are welcome at the Rotary House. For more details on our visitor policy for clinical areas, please review our COVID-19 information page.
Can I donate blood during the COVID-19 pandemic?
Due to our response to COVID-19, all blood donations at MD Anderson Blood Donor Center locations are being held by appointment only to help control donor flow and manage the amount of individuals in one room. We must also be cautious about accepting donors who may have traveled internationally. Therefore, anyone who has traveled outside of the U.S. in the past 14 days will not be able to donate.
It is safe to donate blood during this time. COVID-19 is not a bloodborne disease. It’s a respiratory virus, and there has been no evidence that COVID-19 could be transmitted or contracted through a blood donation or a blood transfusion. There is currently a critical need for blood donations. By rolling up your sleeves, you can help to ensure an adequate blood supply for our patients during this challenging time.
Donors have to pass entry screening and wear an MD Anderson-issued face mask.
Due to space limitations, we’ll continue to restrict visitors in these spaces.
Learn more on our Blood Bank website.
request an appointment online.