- MD Anderson Operations
- Rotary House
- Ways to Help
Is the one-visitor policy the same at all MD Anderson locations?
Yes. This policy covers all MD Anderson locations, including Houston-area locations and the Texas Medical Center. Adult patients with outpatient clinic appointments, outpatient procedures or surgeries, and patients receiving care in the Acute Cancer Care Center can bring one adult visitor or caregiver (18 and older) who passes entry screening. The patient visitor must be able and willing to wear the provided mask.
Do I need to wear a mask if I’ve been vaccinated?
Masks are required in all areas regardless of your vaccination status. There's no data available to confirm COVID-19 vaccines prevent transmission of disease. This means you may still get an asymptomatic infection even after you've been vaccinated and/or you could pass it to someone else. Masking keeps everyone safe and reduces the spread of infection.
What do patients need to know before they come for their appointments?
MD Anderson is committed to the safety of our patients, their visitors and employees. Before a visit, review our current COVID-19 safety processes on our COVID-19 information page.
If you have fever, cough or shortness of breath, contact your care team before your appointment.
Adult patients can bring one adult visitor or caregiver (18 and older) per day.
Everyone must pass entry screening and wear an MD Anderson-issued face mask at all times.
Inpatients can provide the names of up to two visitors but only one person will be permitted on any given day during visitor hours.
Visiting hours will be 4 to 8 p.m. on weekdays and 11 a.m. to 8 p.m. on weekends.
Once a visitor leaves for the day, another visitor isn’t permitted
until the next day.
How early should I arrive to have enough time for screening?
Please plan to arrive to your appointment 15 minutes earlier than usual to be able to park and allow time for screening prior to entering the building.
Are cafeterias open?
Some dining areas at all of our locations are open,
and offer expanded seating.
To ensure safety, infection control and social distancing protocols will still be in place.
Is valet available?
Valet service at our Texas Medical Center Campus resumes for our patients and visitors Monday, Aug. 2. The free cell lots will close the same day as they will be used to support valet services.
The following locations offer valet:
Radiology Outpatient Center
Monday – Friday
6 a.m. – 11 p.m.
By appointment only.
Main Building Aquarium entrance, The Pavilion and Mays
7 days a week
6 a.m. – 11 p.m.
Only available for hotel guests and their visitors.
The Radiation Treatment Center entrance will open and valet will resume Monday, Aug. 16, once a construction project on nearby flood gates concludes. This location will be available Monday through Friday, from 6 a.m. to 8 p.m.
Which patient areas are open?
The Learning Center in Mays is open for patients and their
visitors at 50% capacity. Patients and their visitors
must social distance and wear MD Anderson-issued face masks while
inside. No eating or drinking is allowed. Staff provide requested
materials to patients.
The Learning Center staff can answer your questions, conduct research and assist you to find answers by email. Contact us at firstname.lastname@example.org. You may also visit our website mdanderson.org/tlc. If you are seeking cancer health information, visit Recommended Resources at http://mdandersontlc.libguides.com/home. These online guides connect you to the information you need. Many of the booklets that you find in The Learning Center can be found on the Recommended Resources.
Ice and water dispensers in public areas are available for patients and visitors.
Cell phone lots are closing because patients are allowed one visitor per day to accompany them.
Are volunteers still on campus?
Volunteers are an important part of the MD Anderson community, and we are committed to their health and safety. Research shows that older adults, cancer survivors, and those with weakened immune systems or serious medical conditions are uniquely vulnerable to COVID-19. For their safety, all MD Anderson volunteer shifts are canceled until further notice. Some employees will be re-deployed to assist our patients until it is possible for volunteers to return.
How can I access patient care areas from the Rotary House?
The Rotary House skybridge has reopened so patients and visitors can walk between the Rotary House and the Main Building after being screened. The Rotary House skybridge is open Monday through Friday, 6 a.m. to 10 p.m. On the weekends, follow the signs to Faculty Center to access the skybridge to the Main Building.
Are masks required in the Rotary House?
Yes. The Rotary House is a mask required area. At MD Anderson, masks are required in all areas. Every patient and visitor will be given a face mask when entering our campus. For everyone's safety, we ask that you wear the MD Anderson-issued face mask the entire time you are on our campus. This will replace your cloth mask or a mask you brought from home.
Do age restrictions apply at the Rotary House?
No, guests of all ages are welcome at the Rotary House. For more details on our visitor policy for clinical areas, please review our COVID-19 information page.
Can I donate blood during the COVID-19 pandemic?
Due to our response to COVID-19, all blood donations at MD Anderson Blood Donor Center locations are being held by appointment only to help control donor flow and manage the amount of individuals in one room. We must also be cautious about accepting donors who may have traveled internationally. Therefore, anyone who has traveled outside of the U.S. in the past 14 days will not be able to donate.
It is safe to donate blood during this time. COVID-19 is not a bloodborne disease. It’s a respiratory virus, and there has been no evidence that COVID-19 could be transmitted or contracted through a blood donation or a blood transfusion. There is currently a critical need for blood donations. By rolling up your sleeves, you can help to ensure an adequate blood supply for our patients during this challenging time.
Donors have to pass entry screening and wear an MD Anderson-issued face mask.
Due to space limitations, we’ll continue to restrict visitors in
Learn more on our Blood Bank website.
Due to our response to COVID-19, all blood donations at MD Anderson
Blood Donor Center locations are being held by appointment only.