Opportunities are currently available in the following areas of expertise:
Req #: 00099999 - 180307
Job Title Title: Part-Time Ombudsperson, Administrative Appointment
The Ombuds Office is seeking a clinical or research ombudsperson to provide impartial and confidential consultation to faculty, staff and trainees of the institution who have concerns, disputes or complaints about an issue. The ombudsperson will provide the continuum of Ombuds services to individual visitors to include case handling; gathering information needed for assessment of the situation; assistance in interpreting institutional policies and procedures; managing the case process; developing options including those “outside the box;” and providing necessary interventions such as meeting facilitation, mediation and negotiation.
The successful candidate must:
- Have outstanding listening skills and be able to communicate with persons at all levels of the organization as well as with individuals from diverse cultural backgrounds.
- Have an ability to maintain neutrality and withhold judgments with respect to individuals and issues.
- Demonstrate the ability to maintain confidentiality, good judgment and professional standards that are consistent with the International Ombudsman Association’s Code of Ethics and Standards of Practice.
- Contribute to on-going education about the role of the Office to the MD Anderson workforce, while working with other members of the Ombuds Office team.
- Participate in case discussions within the Ombuds Office and develop reports for head of the Ombuds Office.
- Identify trends and share duties within the Office team to implement the overall goals and programs of the Ombuds Office.
- Be available to see shift employees and travel to off-site locations on an as needed basis.
Candidates must possess an MD, PhD, or both; and must complete an International Ombudsman Association accepted training program for Ombudspersons and a 40 hour mediation training program within the first year of appointment.
The successful candidate must be a current MD Anderson clinical or research faculty member or recent clinical or research retiree. Current faculty member must commit 40% effort to Ombuds Office activities, or part-time status as a recent retiree. Current faculty members must have limited activities outside of their own department or division, regarding decision making, employee and faculty reviews, investigations, or any other duties that may compromise the perception of the ombuds independence or impartiality; and will assist all faculty, trainees and other MD Anderson employees, unless there is the potential for a conflict of interest.
Preference will be given to candidates who have a substantial understanding of MD Anderson culture and organizational structures; and demonstrated constructive conflict management and collaborative relationships as a member of the MD Anderson faculty.
Refer to the Ombuds Office web page for additional information. Interested individuals should submit a curriculum vitae and letter of interest to:
Ombuds Office, Unit 1341
Attn: Diana J. Anderson
1515 Holcombe Blvd.