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How to Refill Prescriptions

Refilling a Prescription at MD Anderson's Pharmacies

Your physician determines the number of refills for your prescription. The pharmacy indicates the number of refills allowed on the prescription label. If no refills are indicated, contact your physician’s clinic for a new prescription.

Prescription refills can be ordered through the Web Refill System 24 hours a day.

Prescription refills must be picked up during regular business hours. 

  • Choose the Rose 2 Pharmacy to refill Rose 2 prescriptions (Prescription # begins with 2.)
  • Choose the Rose 10 Pharmacy to refill Rose 10 prescriptions (Prescription # begins with 1.)
  • Choose the ACB Pharmacy to refill ACB prescriptions (Prescription # begins with 7.)

You may also order prescription refills through the Automated Phone Refill System 24 hours a day.

Prescription refills must be picked up during regular business hours.

  • To request a prescription refill from the Rose 2 pharmacy, call 713-792-6125
  • To request a prescription refill from the Rose 10 pharmacy, call 713-745-7180
  • To request a prescription refill from the ACB pharmacy, call 713-563-8222

Please remember the Rose 10 and ACB pharmacies are closed on the weekends. Choose Option 4 to talk to the pharmacist about an in-house transfer to move your prescription from one MD Anderson pharmacy to the other. The system will tell you if any refills remain and approximately when they will be ready for pickup.

How to File a Complaint

You may have a complaint regarding a pharmacy or pharmacist at MD Anderson. Anyone may file a complaint against a pharmacy or pharmacist licensed by the Texas State Board of Pharmacy, but complaints must be received in writing. More information about filing and the complaint process can be found at the Texas State Board of Pharmacy Web site.

To report medication/device problems to the pharmacy or to report business compliance problems, please call 1-866-918-3985.


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