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Patient Satisfaction Survey

Measuring Our Patients' Satisfaction

Our patients' satisfaction is important to us. MD Anderson seeks patient feedback about the care and services we provide to help us measure and improve our quality.

One way MD Anderson assesses patient satisfaction is by using the scores from a standardized survey called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). 

This survey is completed by patients who have been treated here in an inpatient setting. Because hospitals must use the same survey and standardized collection methods, these scores can help you compare our care and service to other hospitals.

Later this year, MD Anderson’s HCAHPS scores will be available for comparison with other hospitals on the federal government’s Hospital Compare site.

Percent of Patients Who Rate this Hospital a 9 or 10 (Inpatient, HCAHPS)

The percentage of patients who responded to the Press Ganey inpatient HCAHPS satisfaction survey question of "Using a number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?"

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Percent of Patients “Definitely” Likely to Recommend MD Anderson Cancer Center (Inpatient, HCAHPS)

The percentage of patients who responded “Definitely Yes” to the Press Ganey inpatient HCAHPS satisfaction survey question of "Would you recommend this hospital to your friends and family?"

Click for full-size graph

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© 2014 The University of Texas MD Anderson Cancer Center