Interpersonal Communication And Relationship Enhancement
Action Methods Up Close: Scene 7 – Dr. Jacobs Leaves the Role of Betty and Reverses Back into his Original and Natural Role to Hear his own Words
MD Anderson Cancer Center
Date: January 2014
Facilitator: Reverse roles.
Group Member: Well, I've been out there for two hours waiting. I've got my two little kids with me. I'm here for just a simple appointment to get a blood check, and it's a zoo out there. Why can't you run this organization differently?
Facilitator: Let him know how really angry you are that you had to wait all that time downstairs.
Group Member: I have been waiting for two hours out in that lobby with a zoo of people. I've got two little kids with me who are hungry and having to chase all around the lobby, and I'm just up to here. I'm at my wits' end. I, you people just don't care.
Dr. Jacobs: Betty, I'm so sorry that you've had to wait that long, and I feel terrible about that. This has been a problem, a common problem. We've been so busy lately, and, unfortunately, a lot of people have been waiting, and you're totally reasonable to feel angry like you do.
Facilitator: Good. Reverse roles
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