Hospital design is changing the way patients are cared for. That's why MD Anderson took a new, patient-centered approach to the design and layout of four comprehensive care centers going up around the Houston area.
This process began with patient and family interviews and included tours of health care facilities across the United States, evaluations of design concepts and solutions with clinical providers, and the creation of full-size mock-ups of clinical spaces and staff work areas.
The results are innovative, collaborative designs that create the best possible patient experience without compromising the provider experience.
Meeting patients’ needs
MD Anderson has been working to make high-quality care more accessible to patients outside the Texas Medical Center since 1999, when it opened a radiation treatment center in Bellaire, about four miles west of MD Anderson's main campus. Today, services are offered around the Houston area, from a surgical clinic in Memorial City to breast imaging and diagnostic services at selected Memorial Hermann locations.
Most recently, MD Anderson has been focused on four leased locations that offer the institution’s renowned multidisciplinary care as well as a range of supportive services and access to clinical trials. Currently, about 15 percent of new patients start their care at one of these locations, located in the Bay Area, Katy, The Woodlands and Sugar Land. And the demand for comprehensive, conveniently located care is growing.
“Our patients are asking us to put all of the services they need closer to where they live and work,” says Kent Postma, executive director of Hospital and Clinics for the Houston-area locations. “By doing this, we’re able to touch more patients and ensure they get the timely care they need.”
MD Anderson teams strategically evaluated how to best meet the needs of patients by considering the historical performance of current locations, the projected population growth across the city and the financial implications of building facilities of its own.
“Following this extensive evaluation, we determined that rather than continuing leases, we’d be better positioned to achieve our mission by building permanent facilities that allow for anticipated growth,” Postma says.
The first permanent facility will open this fall in League City. It will be five times the size of the Bay Area location that it's replacing. Next year, a new West Houston facility will replace the Katy location. Replacements for The Woodlands and Sugar Land locations will follow.
The new buildings will share a look and feel — both inside and out — that's very different from the TMC Campus.
“As with any new building, it's an opportunity to introduce new concepts, finishes and furniture to increase patient satisfaction,” says Lucy Nye, manager, Facilities Planning Design and Construction. “It will be a restful, soothing environment for our patients with lots of color, textures and a fresh design.”
The buildings will feature commissioned artwork from local artists to further foster a healing environment.
In addition, the Ambulatory Treatment Centers were designed so that the infusion bays will be larger and more private, allowing family members to sit with patients. The infusion bays also will be positioned near exterior windows so there's more natural light.
On the practical side, the building layouts are designed to improve patient flow and minimize wait times.
Each floor has a similar layout to make it easier for patients to find their way. All points of entry are centered on the lobby, which stretches the entire length of the building, and patients can access every clinical area from that space.
The layout of the clinical areas also was dictated by service proximity. For example, the lab is next to the Ambulatory Treatment Center, making multiple stops easy for patients.
“We've tried to design an experience where patients and their families will feel cared for and want to come for healing.”
The architecture of accessibility
2280 Gulf Freeway S., League City
Projected opening date: Fall 2018
Services offered: Ambulatory Treatment Center, Outpatient Clinics (Breast, Colorectal, Genitourinary, Gynecologic, Head and Neck, Pain Management), Diagnostic Imaging*, Radiation Oncology, Pharmacy, Pathology/Lab, Rehabilitation Therapy, Appearance Center
Space: Moving from 40,000 square feet to nearly 200,000 square feet
13900 Katy Freeway, Houston
Projected opening date: Spring 2019
Services offered: Ambulatory Treatment Center, Outpatient Clinics (Breast, Colorectal, Dermatology, Genitourinary, Gynecologic, Head and Neck, Pain Management, Thoracic), Diagnostic Imaging**, Interventional Radiology*, Endoscopy*, Bronchoscopy*, Post Anesthesia Care Unit*, Pharmacy, Pathology/Lab, Radiation Oncology, Rehabilitation Therapy, Appearance Center
Space: Moving from 33,500 square feet to nearly 260,000 square feet
100 Fellowship Drive, Conroe
Projected opening date: Fall 2019
Services offered: Ambulatory Treatment Center, Outpatient Clinics (Breast, Colorectal*, Dermatology, Gynecologic, Head and Neck, Pain Management, Thoracic), Diagnostic Imaging, Interventional Radiology*, Endoscopy*, Bronchoscopy*, Post Anesthesia Care Unit*, Pharmacy, Pathology/Lab, Radiation Oncology, Rehabilitation Therapy, Appearance Center
Space: Moving from 52,000 square feet to nearly 210,000 square feet
Details and projected opening date to be determined.