How do I request an appointment?
You can request an appointment online by using your MyChart account. After you log in,
1. Select "My Appointments"
2. Select "Request an Appointment"
You can also call 877-632-6789 and select option 3 to be connected with the appropriate center.
Who do I contact with questions about my care?
Your clinical care team can assist you. You may want to send them a message by logging in to your MyChart account and:
1. Go to "Messaging" in the menu at the top
2. Select "Ask a Question"
3. Select "New Medical Question"
4. Select the appropriate provider team from the drop-down list
Each message goes to the entire care team to ensure your message is read in a timely manner. If you need to add a provider to your list, please ask your care team or center staff to do so.
You're also welcome to call 877-632-6789 and select option 3 to be connected with the appropriate center.
Where should I park when I come for my appointment?
There are several areas for patients to park depending on the location of their appointments. View more about parking.
Where should I tell my visitors to come?
This will depend on where you are receiving treatment. A list of patient care locations in the Texas Medical Center is here, and the addresses of all of our locations are here. Details on where to park and how to navigate the Texas Medical Center are available, too.
You can also use the access system, which offers several methods to get your visitors where they need to go. They can find directions using either an address or a landmark, or locate buildings either by name (e.g. Mays Clinic) or by entering your appointment information.
Learn more about MD Anderson’s visitation policy.
How do I get copies of my medical records?
The Release of Information office is the best place to contact to obtain copies of your doctor's notes and labs. Their direct number is 713-792-6710. If you need to obtain images and/or radiology reports, then you will need to call the Film Library at 713-792-6210.
Who should I call with questions about my bill?
You may call Customer Service & Billing directly at 800-527-2318. Their office hours are Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.
To send a message online to Customer Service and Billing, go to MyChart to log in. Next:
- Select "Messaging"
- Select "Ask a Question"
- Select "Customer Service Question"
- Use the drop-down menu to select "Billing Question"
- Type your message in the comment box.
How can I submit a concern, complaint or issue?
You may contact Patient Advocacy directly at 713-792-7776.
Another option is to send a message online through MyChart.
1. Select "My Messages" after you log in to your account
2. Select "Ask Customer Service"
3. Select "Complaint" from the drop-down list