How do I make a new patient appointment at MD Anderson?
To start the appointment process, fill out our online appointment request form, or call us at 1-877-MDA-6789 and press option 2.
How long will it take to get an appointment?
The hospital average is seven to 10 days; however, it varies for each center.
Do you take my insurance?
If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at MD Anderson may be covered by insurance. Check our list of currently accepted insurance plans below. If you don’t see your plan listed or you have insurance questions, call 877-632-6789.
Please note that this list is not comprehensive. It is typically up to the insurance company to determine if the plans they offer will allow access to MD Anderson. Insurance is also verified when going through the new patient appointment process.
Can I just get a second opinion and then leave?
Yes, most of the centers at MD Anderson offer second opinions on treatment, and you don’t have to make a commitment to receive treatment through us.
How long will I need to be in Houston for my first appointment?
Patients are normally here between three to five days on an outpatient basis.
How do I reschedule or cancel an upcoming appointment?
To cancel or reschedule an appointment online and/or to send a general message to your scheduler:
1. Select "My Appointments"
2. Select "Upcoming Appointments"
3. Select/open the appointment with the doctor
4. Scroll down and select "Cancel" (If you wish to reschedule, just indicate that in your message)
This will allow you to send an online message to the appropriate scheduler. You won't be able to select on a diagnostic appointment to send a message, only the appointment with the doctor.
You can also call 877-632-6789 and select option 3 to be connected with the appropriate center.
No one can come with me to my appointments today. Is that okay?
Yes, it’s okay. However, if you prefer for someone to attend with you, please contact the Social Work department to learn if a social worker can go with you. Their direct number is 713-792-6195.
Can I bring my children with me to my appointment?
It depends. To keep our patients safe, there are certain areas of MD Anderson that are off limits to children. Children under the age of 13 must be accompanied by a parent or adult guardian at all times, and all children must be screened for disease and cleared for admittance before they can be in patient areas (you will need to bring a copy of your child’s vaccination records).
Learn more about MD Anderson’s child visitation policy.
How do I refer a patient?
Referring patients to MD Anderson for cancer treatment is easy. Referrals can be made by:
- Phone: Call the Physician Access Center at 877-632-6789 and select option 1. Our clinically trained staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
- Online: Register for myMDAnderson for Physicians, our secure online portal connection to our services and patient information.
For international referrals, doctors should call our International Center. The center has dedicated staff that helps ease the referral process for international physicians and patients. Contact the center at 001-713-745-0450 or by email at firstname.lastname@example.org.