Communication and Relationship Skills for Health Professionals

by Joaquim C. Reis, Ph.D, Associate Professor of Health Psychology, IPAM - The Marketing School, Lisbon, Portugal and Luzia Travado, PhD, Clinical Health Psychologist, Specialized in Psycho-Oncology, Centro Hospitalar Lisboa (zc), Hospital S. Jose, Lisbon, Portugal.

Portuguese cancer physicians, like many others in European countries, have received very little communication skills training to assist them in managing difficult conversations with patients and families. In 2006, after the development of an educational and experiential model of training, this video was created to be used as a tool to address this issue. In 2009, a pilot program in communication skills training was launched by the National Coordinating Body for Oncological Diseases to improve the overall care of cancer patients. The video is in Portuguese with English subtitles. It can be used by clinicians with patients of any nationality "Around the World." Please view the video clips below. A description of the entire content of the video set is listed for each DVD below. For more information or to order the entire 2-DVD set please visit the Psicolis site.

Communication and Relationship Skills for Health Professionals

By Joaquim C. Reis, Ph.D. and Luzia Travado, Ph.D.

The crucial role of physician-patient communication and the doctor-patient relationship.
How does interpersonal communication work?
Basic skills of communication and relationships:

  • Attending behavior
  • Paraphrasing and summarizing
  • Encouraging
  • Clarifying
  • Open-ended questions
  • Noting and reflecting feelings
  • Empathy

Delivering Bad News: An Introduction

Based on the SPIKES Protocol developed by Robert Buckman, M.D., Ph.D., and Walter F. Baile, M.D.
  • Step 1    SETTING up the interview
  • Step 2    Assessing the patient's PERCEPTION
  • Step 3    Obtaining the patient's INVITATION
  • Step 4    Giving KNOWLEDGE and information to the patient
  • Step 5    Addressing the patient's EMOTIONS with empathic responses
  • Step 6    STRATEGY and SUMMARY