Achieving Communication Excellence (ACE) Lecture Series

The University of Texas MD Anderson Cancer Center
Video Library of Communication Skills
Achieving Communication Excellence (ACE) Lecture Series

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I*CARE ACE Lecture Series    Top of Page

View the selected video. Click the "Registration, Post Test, Evaluation, Print Certificate" link (right side of page outside video window) to register.  Be sure to select CME only or CME and RME.  CME is automatically recorded in our CME office.  If applying for RME you must send your certificate to to apply for credit.  If apply only for Risk Management credit, use the Risk Management Education Form found below the video window.

Rebecca Walters, MS, LMHC, TEP Action Methods in Developing Communication Skills (57:37)
This talk will focus on methods to enhance relationships with patients and others by creating empathic understanding and improving communication. Presented May 26, 2011.
Rebecca Walters, MS, LMHC, TEP, Director, Hudson Valley Psychodrama Institute,
New Paltz, NY


Psychobiology of Communication and Doctor-Patient Relationships Psychobiology of Communication and
Doctor-Patient Relationships (49:06)
This talk focuses on psychobiology of communication and Doctor-Patient relationships. Presented May 10, 2011
Massimo Biondi, M.D., Professor and Chair, Department of Neurology and Psychiatry,
Sapienza University of Rome, Italy

PDF Document Dr. Biondi's Presentation


Assuring Safe Passage: Moving Conversation about End-of-Life Upstream Assuring Safe Passage: Moving Conversation
about End-of-Life Upstream (1:03:58)
This talk focuses on early values and goals discussions with oncology patients with poor prognoses. Presented March 22, 2011
Susan Block, M.D., Professor of Psychiatry and Medicine,
Harvard Medical School

PDF DocumentDr. Block's Presentation


How-and Why- Oncologists Should Help Patients Make Treatment Decisions, 'Or, Is It Ever Time To Stop Chemo?' How-and Why- Oncologists Should Help Patients
Make Treatment Decisions, 'Or, Is It Ever Time To Stop Chemo?' (48:40)
This talk focuses on how and why oncologists should help patients make treatment decisions, or if it is ever time to stop chemo. Presented February 1, 2011
Thomas J. Smith, M.D., F.A.C.P., Professor of Medicine and Palliative Care Research, Massey Cancer Center,
Virginia Commonwealth University

PDF DocumentDr. Smith's Presentation


Richard L. Street Jr., Ph.D. How Clinician-Patient Communication
Can Improve Health Outcomes (56:56)
This talk focuses on evidence-based findings that link effective communication with important health outcomes for patients and families. Presented June 8, 2010
Richard L. Street Jr., Ph.D., Professor and Head, Department of Communication, Texas A&M University
PowerPoint PresentationDr. Street's Presentation


Eduardo Bruera, M.D. Patients and Families Facing End of Life (53:10)
This talk focuses on the role of the health care professional in delivering support to the patient and family at the end of life. Presented April 6, 2010
Eduardo Bruera, M.D., Chair, Palliative Care and Rehabilitation Medicine, The University of Texas MD Anderson Cancer Center


Lois M. Ramondetta, M.D. Spirituality and Cancer:
What Patients Want to Discuss
This talk reviews different definitions of spirituality specifically as they relate to helping patients find meaning. Presented November 3, 2009
Lois M. Ramondetta, M.D., Associate Professor, Gynecologic Oncology, The University of Texas MD Anderson Cancer Center
PowerPoint PresentationDr. Ramondetta's Presentation


Robert Buckman, MD, PhD Humour as a Coping Strategy (58:55)
This talk reviews the role of humour as it plays in interpersonal communication. Presented on June 9, 2009
Robert Buckman,M.D., Ph.D., Medical Oncologist,
Princess Margaret Hospital
PowerPoint Presentation Dr. Buckman's Presentation


Terrance L. Albrecht, Ph.D.Provider Communication and Patient Accrual
to Cancer Clinical Trials
This talk reviews the critical role that interpersonal communication behaviors play in effectively communicating with patients about clinical trials – to enhance decision making by improving the processes of informed consent and informed refusal. Presented on April 30, 2009
Terrance L. Albrecht, Ph.D., Professor, Department of Family Medicine and Public Health Sciences
Barbara Ann Karmanos Cancer Institute,
Wayne State University School of Medicine, Detroit, MI

PowerPoint Presentation Dr. Albrecht's Presentation


Dr. Antonella SurboneCross-Cultural Aspects of Communication
with Cancer Patients
This talk reviews how culture influences people's perceptions of health and illness and how it affects communication in clinical oncology. It provides strategies to increase negotiation skills needed to communicate effectively with cancer patients in multicultural clinical settings. Presented on February 26, 2009
Antonella Surbone,M.D., Ph.D, F.A.C.P., Professor of Medicine,
New York University
Lecturer on moral philosophy and bioethics
University of Rome and Turin, Italy
PowerPoint Presentation Dr. Surbone's Presentation
PDF File Pocket Guide of Culturally Competent Communication - Free Download


Anthony Back, M.D.What to Say When the Chemo Did Not Work (42:36)
This talk reviews the strategies and common pitfalls for dealing with difficult situations in which anticancer therapy has been ineffective - how to support hopes, how to maintain trust, how to make transitions in goals of care. Presented October 21, 2008
Anthony Back, M.D., Professor of Medicine
Division of Medical Oncology,

University of Washington

James Duffy, M.D.Making Connection: The Art and Science
of Compassion
This talk reviews recent advances in the neuroscience of social relationships and will provide a framework for enhancing the compassionate care of patients. Presented on June 10, 2008
James Duffy, M.D.
Professor of Psychiatry,
The University of Texas MD Anderson Cancer Center


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Continuing Medical Education (CME) Information

The videos in this section are approved for Continuing Medical Education (AMA PRA Category 1 CreditTM in medical ethics and/ or professional responsibility) through The University of Texas MD Anderson Cancer Center. 

Please print your certificate for your records.  If you are an MD Anderson Employee your credit will automatically be recorded in our CME office.  

If applying for RME you must email your certificate to: to receive credit. RME credit is only available to those who have UT Professional Liability Insurance.

For questions about the I*CARE Program email:
For CME questions email:  
For RME questions email:

Risk Management Education Credit (RME) Information

All active, full-time medical staff and clinical trainees are required to obtain five credit hours of risk management education (RME) every year. Any module listed in the RME section can be taken for RME credit. 

You may apply for both CME and RME credits for the same module, but you MUST view the video through the CME and RME Credit link.  

All modules in the CME and/or RME link will allow you to register and print both RME and/or CME certificates online, however, you MUST send the certificate to to receive RME credit.     

NOTE:  RME credit is available only to Physicians enrolled in The University of Texas Professional Liability Insurance Plan.