The patient is angry
Mr. Davis is a man in his early 50s. The physician has seen him only once before, when he presented with abdominal discomfort and bowel changes. This visit is to discuss the results of tests.
The patient enters the room in a very angry state. He is upset because he found the barium enema he's undergone uncomfortable and degrading. So, before the consultation can even begin, the physician must deal with the patient's anger.
What to watch for
It is easy to be totally taken aback by a strong patient reaction like this one, so keeping one's "cool" until the cause of his anger can be determined can be quite a challenge. In this case, the physician relied on trying to communicate that he was truly interested in the patient's concerns (rather than reacting to his emotions), and it worked well.
Free CME Credit Available
Certain material on this site is available for Continuing Medical Education Credit. To obtain credit you must use the “Free CME and RME Credit” link.
Risk Management Education (RME) Credit Available
Certain material on this site is available for Risk Management Education Credit (only for physicians enrolled in the The University of Texas Professional Liability Insurance Plan).
The RME Credit link is for those who only want to obtain RME. CME credit is not awarded through this link.
You may obtain both RME and CME credit for viewing the same module by entering through the "Free CME and RME Credit" link.
Applying for both CME and RME?
NOTE: RME is only available to physicians enrolled in The University of Texas UT Professional Liability Insurance Plan.