CLASS

About 'CLASS'

‘C’ for context

The CLASS and SPIKES protocols both begin with attention to the "context", or "setting" in which the interaction will take place. Here are some valuable pointers for getting it right.
      Get the setting right (9:32)

‘L’ for Listening skills

Once the setting is right, other techniques come into play. The first has to do with listening skills- the "L" of the CLASS acronym. There are dozens of techniques for this. Here are some ways to remember the most useful ones.
      Listening Skills- Practical Tips (11:59)

‘A’ for Acknowledging

The "A" of CLASS stands for acknowledging the patient's emotions. The technique for doing this—the empathic response—is outlined here. This is a critical skill.
      A = Acknowledging - The empathic response (21:52)

‘S’ for Strategy

The first "S" of CLASS stands for strategy, the forming of a plan.
      S = Strategy (6:43)

‘S’ for Summary

The second "S" of CLASS stands for summary. This is very important, and very often left undone in clinical interviews and interactions.
      S = Summary (6:36)

 

Previous PreviousSPIKES Go to Next Page

Free CME Credit Available

Certain material on this site is available for Continuing Medical Education Credit. To obtain credit you must use the “Free CME and RME Credit” link.

Risk Management Education (RME) Credit Available

Certain material on this site is available for Risk Management Education Credit (only for physicians enrolled in the The University of Texas Professional Liability Insurance Plan). 

The RME Credit link is for those who only want to obtain RME.  CME credit is not awarded through this link.

You may obtain both RME and CME credit for viewing the same module by entering through the "Free CME and RME Credit" link.  

Applying for both CME and RME?

If you are applying for both CME and RME for the same module, you MUST view the video through the CME and RME Credit link

NOTE:  RME is only available to physicians enrolled in The University of Texas UT Professional Liability Insurance Plan.