Achieving Communication Excellence (ACE) Lecture Series Videos

The following are videotaped lectures of guest speakers who participated in our I*CARE ACE lecture series. 

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NOTE: Dr. Walter Baile interviews the national/international ACE Lecture speakers listed below about communication skills, leadership and their latest research in I*CARE Roundtable.


Health Literacy:  How to Ensure that Patients “Get the Message.”  (55:47)

Ms. Nguyen discusses the concepts of health literacy and plain language, and the prevalence of low health literacy in the general population with tips and strategies for effectively communicating with patients.
Presented May 10, 2016
Lynne H Nguyen, MPH
Project Director - Health Disparities Research
The University of Texas MD Anderson Cancer Center
Houston, TX

Ms. Nguyen's Presentation

NOTE:  This program does not have CME credit.  Only RME credit available.

How Can Communication Skills Training Ameliorate Burnout and Promote Satisfaction at Work? (57:48)

Dr. Keller discusses findings from research and experiential workshops which shed light on communication behaviors which promote patient-centered interactions and reduce burnout amongst cancer clinicians.  
Presented November 10, 2015
Monika Keller, MD, PhD
Department of Psychosomatic medicine
University Hospital Heidelberg, Heidelburg, Germany

Dr. Keller's Presentation

NOTE:  This program does not have CME credit.  Only RME credit available 

The Power of Stories to Teach and Inspire (59:30)

Dr. Epner discusses how stories can be used to teach and inspire.
Presented December 9, 2014
Daniel E Epner, MD, FACP, Professor
The University of Texas MD Anderson Cancer Center
Department of Palliative Care
Houston, TX

Dr. Epner's Presentation 


Discussing Prognosis: Making a Difficult Task Manageable (52:06)

Dr. Epstein discusses how to make discussions of prognosis more manageable.
Presented February 19, 2015
Ronald M Epstein, MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing
Director, Center for Communication and Disparities Research
The University of University of Rochester Medical Center
Rochester, NY
NOTE:  Presentation slides are unavailable.

Skills for Understanding the Patient’s Perspective (59:23)

Ms. Cole discusses the importance of understanding the patient’s perspective.  
Presented May 7, 2015
Megan Cole, Artist-in-Residence
The University of Texas Health Science Center    
Houston, TX
NOTE:  There were no slides for this presentation.                         

Optimizing Intra-Team Communication in Patient Care (55:47)

Dr. Grigsby discusses approaches to teaching communication among clinical team members.
Presented June  9, 2015
R. Kevin Grigsby, MSW, DSW, Senior Director, Member, Organizational Development
Association of American Medical Colleges
Washington, DC

Dr. Grigsby's Presentation


                            How Does the Neuroscience of Empathy Inform Clinical Practice (01:00)

Dr. Reiss discusses how empathy is a human capacity with multiple components that have been elucidated by neuroscience research and is essential for delivering compassionate care.  
Presented July 7, 2014
Helen Riess, MD, Associate Clinical Professor, Harvard Medical School
Director, Empathy and Relational Science Program
Department of Psychiatry – Massachusetts General Hospital
NOTE:  Presentation slides are unavailable.


    Patient-Centered Communication During Cancer Care:  Preventing Breakdowns and Mitigating Harm (51:22)

 Dr. Mazor presents research on disclosing medical errors and communication breakdowns between patients and providers.  
Presented June 10, 2014.
Kathleen Mazor, EdD
Professor of Medicine, University of Massachusetts
Assistant Director, Meyers Primary Care Institute   
Worcester, MA

                      Dr. Mazor's Presentation


Talking with Patients about Phase I Trials (58:02)

Dr. Harpham discusses an approach to talking with patients about Phase I Trials that fosters communication excellence. Presented May 6, 2014..
Wendy S. Harpham, MD, FACP
Presbyterian Hospital of Dallas
Dallas, TX

Dr. Harpham's Presentation 


Improving Communication in Cancer Care: The Patient's Perspective (59:56)

Sally Thorne, RN, PhD, FAAN, FCAHS
Dr. Thorne discusses the patient’s perspective on improving communication in cancer care. Presented December 5, 2013.
Sally Thorne, RN, PhD, FAAN, FCAHS, Editor-in-Chief, Nursing Inquiry
Professor, School of Nursing
Associate Dean, Faculty of Applied Science
University of British Columbia
                 Vancouver, BC, Canada

PDF Document Dr. Thorne's Presentation


Improving Physician Communication Skills at a Large Academic Medical Center: The Cleveland Clinic Experience (56:48)
Timothy Gilligan, M.D.
Dr. Gilligan discusses the challenges facing healthcare institutions that wish to improve communication between providers and patients, the implementation of a communication skills program for physicians and the key elements to its success.
Timothy Gilligan, M.D., Co-director, Center for Excellence in Healthcare Communication
Medical Director, Inpatient Solid Tumor Oncology,
Program Director, Hematology/Oncology Fellowship Program
Cleveland Clinic, Cleveland, OH
PDF Document Dr. Gilligan's Presentation

Therapeutic Aspects of Clinician-Patient Relationships (57:54)
Dennis Novack, M.D.
Dr. Novack discusses the therapeutic aspects of clinician –patient relationships.
Dennis Novack, M.D., Associate Dean of Medical Education
Professor of Medicine
Drexel University College of Medicine
Durham, NC
PDF Document Dr. Novack's Presentation

Teaching Oncologists Communication Skills: From Microprocessing to Microprocessor (52:27)
James Tulsky, M.D.
Dr. Tulsky discusses teaching communication skills to oncologists. Presented February 12, 2013.
James A. Tulsky, M.D., Professor of Medicine and Nursing
Chief, Duke Palliative Care
Durham, NC

PDF Document Dr. Tulsky's Presentation

From Doctor to Patient: Cancer, Pain and Dying (57:03)
Richard B. Patt, M.D.
Presented November 6, 2012.
Richard B. Patt, M.D.
Associate Professor of Anesthesiology and Neuro-Oncology
Director of Anesthesia Pain Services and Deputy Chief, department of Pain and Symptom Management, MD Anderson Cancer Center
Medical Director of Inpatient Services, Hospice at The Texas Medical Center
                President and Chief Medical Officer, The Patt Center for Cancer Pain and Wellness

PDF Document Dr. Patt's Presentation

Dr. Patt discusses his journey from being a successful doctor to a stage IV lung cancer patient. Follow him on his Houston Chronicle Blog.

Screening for Distress in Newly Diagnosed Cancer Patients (59:34)
Luigi Grassi, M.D.
Dr. Grassi discusses a method of detecting patient distress using the “Distress Thermometer.” Presented May 1, 2012.
Luigi Grassi, M.D., Professor and Chair of Psychiatry
Chair Department of Biomedical & Specialty Surgical Sciences
University of Ferrara, Italy

PDF Document Dr. Grassi's Presentation
       Breaking bad news (short video in presentation)

What's Dignity Got To Do with It? Emerging Opportunities in Palliative Care (59:50)
Harvey Max Chochinov, M.D. Ph.D. FRCPC FRSC
Dr. Chochinov discusses how dignity conserving strategies can help patients and families face the end of life. Presented April 26, 2012.
Harvey Max Chochinov, M.D. Ph.D. FRCPC FRSC, Canada Research Chair in Palliative Care
Distinguished Professor-Department of Psychiatry
University of Manitoba, Canada
PDF Document Dr. Chochinov's Presentation
    Life is Short (short video in presentation)

Simulation in Medical Education (1:01:15
David M. Gaba, M.D
Dr. Gaba discusses how simulation is being used in medical education.
David M. Gaba, M.D., Professor of Anesthesia,
Associate Dean for Immersive and Simulation-based Learning,
Stanford University

PDF Document Dr. Gaba's Presentation

Communicating about Sexuality and Fertility Issues (51:34)
 Leslie R. Schover, Ph.D.
Dr. Schover discusses how to talk to patients about sexuality and fertility issues. Presented February 7, 2012.
Leslie R. Schover, Ph.D., Professor of Behavioral Science,
University of Texas MD Anderson Cancer Center

PDF Document Dr. Schover's Presentation

Communicating with Families in Cancer Care (60:30)
David W. Kissane, M.D.
Dr. Kissane discusses how to communicate with families of cancer patients.
David Kissane, M.D.,
Memorial Sloan-Kettering Cancer Center,
New York, NY

PDF Document Conducting a Family Meeting Booklet
PDF Document Conducting a Family Meeting Blueprint

Action Methods in Developing Communication Skills (57:37)
Rebecca Walters, MS, LMHC, TEP
This talk will focus on methods to enhance relationships with patients and others by creating empathic understanding and improving communication. Presented May 26, 2011.
Rebecca Walters, MS, LMHC, TEP, Director, Hudson Valley Psychodrama Institute,
New Paltz, NY

Psychodrama Scenarios (20:48)

Psychobiology of Communication and Doctor-Patient Relationships (49:06)
Massimo Biondi, M.D.
This talk focuses on the psychobiology of communication and doctor-patient relationships. Presented May 10, 2011.
Massimo Biondi, M.D., Professor and Chair, Department of Neurology and Psychiatry,
Sapienza University of Rome, Italy

PDF Document Dr. Biondi's Presentation

Assuring Safe Passage: Moving Conversation about End-of-Life Upstream (1:03:58)
Susan Block, M.D.
Dr. Block discusses how to have early values and goals discussions with oncology patients with poor prognoses. Presented March 22, 2011.
Susan Block, M.D., Professor of Psychiatry and Medicine,
Harvard Medical School

PDF DocumentDr. Block's Presentation

How-and Why- Oncologists Should Help Patients Make Treatment Decisions, 'Or, Is It Ever Time To Stop Chemo?' (48:40)
Thomas Smith, M.D., F.A.C.P.
This talk focuses on how and why oncologists should help patients make treatment decision, or if it is ever time to stop chemo. Presented February 1, 2011.
Thomas J. Smith, M.D., F.A.C.P., Professor of Medicine and Palliative Care Research, Massey Cancer Center,
Virginia Commonwealth University

PDF DocumentDr. Smith's Presentation

How Clinician-Patient Communication Can Improve Health Outcomes (56:56)
Richard L. Street Jr., Ph.D.
This talk focuses on evidence-based findings that link effective communication with important health outcomes for patients and families. Presented June 8, 2010.
Richard L. Street Jr., Ph.D., Professor and Head, Department of Communication, Texas A&M University
PowerPoint PresentationDr. Street's Presentation

Patients and Families Facing End of Life (53:10)
Eduardo Bruera, M.D.
This talk focuses on the role of the health care professional in delivering support to the patient and family at the end of life. Presented April 6, 2010.
Eduardo Bruera, M.D., Chair, Palliative Care and Rehabilitation Medicine, The University of Texas MD Anderson Cancer Center

Spirituality and Cancer: What Patients Want to Discuss (55:59)
Lois M. Ramondetta, M.D.
This talk reviews different definitions of spirituality specifically as they relate to helping patients find meaning. Presented November 3, 2009.
Lois M. Ramondetta, M.D., Associate Professor, Gynecologic Oncology, The University of Texas MD Anderson Cancer Center
PowerPoint PresentationDr. Ramondetta's Presentation

Humour as a Coping Strategy (58:55)
Robert Buckman, M.D., Ph.D.
This talk reviews the role humour plays in interpersonal communication. Presented on June 9, 2009.
Robert Buckman, M.D., Ph.D., Medical Oncologist, Princess Margaret Hospital
PowerPoint PresentationDr. Buckman's Presentation

Provider Communication and Patient Accrual to Cancer Clinical Trials (1:01:24)
Dr. Terrance L. Albrecht
This talk reviews the critical role that interpersonal communication behaviors play in effectively communicating with patients about clinical trials – to enhance decision making by improving the processes of informed consent and informed refusal. Presented April 30, 2009.
Terrance L. Albrecht, Ph.D., Professor, Department of Family Medicine and Public Health Sciences, Barbara Ann Karmanos Cancer Institute,
Wayne State University School of Medicine

PowerPoint Presentation Dr. Albrecht's Presentation
PDF File Clinical Trials at MD Anderson: Is a Clinical Trial the Right Treatment Choice for You?

Cross-Cultural Aspects of Communication with Cancer Patients (1:05:52)
Dr. Antonella Surbone
This talk reviews how culture influences people's perceptions of health and illness and how it affects communication in clinical oncology. It provides strategies to increase negotiation skills needed to communicate effectively with cancer patients in multicultural clinical settings. Presented February 26, 2009.
Antonella Surbone, M.D., Ph.D., F.A.C.P., Professor of Medicine, New York University, Lecturer on moral philosophy and bioethics, University of Rome and Turin, Italy
PowerPoint PresentationDr. Surbone's Presentation
pdf filePocket Guide of Culturally Competent Communication - Free Download

What to Say When the Chemo Did Not Work (42:36)
Anthony Back, M.D.
This talk reviews the strategies and common pitfalls for dealing with difficult situations in which anticancer therapy has been ineffective - how to support hopes, how to maintain trust, how to make transitions in goals of care. Presented October 21, 2008.
Anthony Back, M.D., Professor of Medicine, Division of Medical Oncology, University of Washington

Making Connection: The Art and Science of Compassion (1:05:28)

James Duffy, M.D.This talk reviews recent advances in the neuroscience of social relationships and provides a framework for enhancing the compassionate care of patients. Presented June 10, 2008.
James Duffy, M.D., Professor of Psychiatry, The University of Texas MD Anderson Cancer Center

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