Escalation Response Video Transcript

 

Interpersonal Communication And Relationship Enhancement (I*CARE)
Crossroads
Escalation Response
Time: 2:56

 

Mrs. Simpson:
It's come back?

Doctor:
Yeah.

Mrs. Simpson:
Are you sure?

Doctor:
Oh yes, of course I'm sure. I mean the bone scan shows it's absolutely in areas not just in the spine, but in the ribs and the shoulders.

Mrs. Simpson:
Are you sure we don't need to do another bone scan?

Doctor:
We do not need to do another bone scan. There is absolutely no doubt about this.

Mrs. Simpson:
It's come back?

Doctor:
I'm afraid so.

Mrs. Simpson:
Are you sure?

Doctor:
Yeah, I am absolutely sure.

Mrs. Simpson:
God.

Doctor:
Please, try not to get too over emotional about this.

Mrs. Simpson:
Overly emotional?

Doctor:
Yes...

Mrs. Simpson:
Don't tell me that I'm overly emotional.

Doctor:
Please for both of our -- please try and help me help you. Please try to calm down.

Mrs. Simpson:
Calm down? I don't want to calm down. I don't have to calm down, okay?

[ Music ]

Mrs. Simpson:
Are you telling me that in this day and age you can't cure this?

Doctor:
Look, you have to be optimistic. Look at the positive side...

Mrs. Simpson:
About what?

Doctor:
Well about the positive side off this.

Mrs. Simpson:
Positive side of what?

Doctor:
Well with additional treatment, we can get control of this disease for a good long time and that's positive. You have to -- you need...

Mrs. Simpson:
You know what? This is very easy for you to say because you're not the one who has to go through additional treatment. You're not the one who has to worry about whether or not you're going to live or die.

[ Music ]

Mrs. Simpson:
It just wasn't worth going through all the chemo and hormone treatment in the first place now was it?

Doctor:
Now look, we do our best here. And there are many hundreds of thousands of women all over the world who've had the same kind of treatment you have and have done actually better than people who had no treatment. I must admit sometimes the treatment doesn't work. And I'm really sorry for that. But look at it this way, you've had some good years and that should be a very positive thing to think of.

Mrs. Simpson:
Funny enough, that's not much of a consolation right now.

Doctor:
Well there it is. Those are the facts. You've had good treatment and I'm really sorry that it didn't actually last for longer.

Mrs. Simpson:
You're sorry? Well I'm a lot sorrier than you are.

[ Music ]

Mrs. Simpson:
In fact, what really upset me is that he said it was a muscle strain, a muscle strain, and its cancer. You know what? I'm going to sue him.

Doctor:
Look, your doctor was simply doing his job. And a lawsuit is not going to get anyone anywhere.

Mrs. Simpson:
My doctor simply wasn't doing his job properly.

Doctor:
Well actually I think he was, yes.

Mrs. Simpson:
Listen, I'm in real estate and I know about lawyers and all those sort of things. I'm going to make a complaint to the state board. And you know what? Then we'll see what's what.

Doctor:
Hear my advice. I really think this is not how you should be spending your time.

Mrs. Simpson:
Yes, well there seems to be a lot less of time lately doesn't there?

 

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