Action Methods Up Close: Scene 2 Video Transcript

Interpersonal Communication And Relationship Enhancement (I*CARE)
Action Methods Up Close: Scene 2 – Dr. Jacobs is Doubled By Group Members
MD Anderson Cancer Center
Date: January 2014
Time: 01:55

Scene 2: Dr. Jacobs is Doubled By Group Members

Facilitator: Who can imagine what Dr. Jacobs is feeling? Just raise your hand if you can imagine it. Yeah. Go stand behind him. All of you. 
 
[ Background Noise ] 
 
Facilitator: And one at a time, you're going to put your hand on his shoulder. Are you OK if they put their hand on your shoulder - 
 
Dr. Jacobs: Yeah. Sure -
 
Facilitator: OK. Put your hand on his shoulder. You're going to speak as if you're him. What you're feeling inside that you're not saying aloud. OK. Why don't you start?
 
Group Member: God, if these patients only knew how busy my clinic is. My God, why do they whine when they have to wait? I've just been running around like a nut.
 
Facilitator: Good. Thank you. 
 
Group Member: I feel like I'm doing everything I can to help these people, and they don't appreciate it. 
 
Group Member: I have so many other patients to see today, the last thing I have to worry about is how long they've been waiting in the waiting room. 
 
Facilitator: Good. Does any of that feel true to you?
 
Dr. Jacobs: Yes. Very true -
 
Facilitator: OK. So turn your head aside, because I know you wouldn't say to this to her directly, and speak from your own heart about what you're feeling inside using some of the things these people have said as doubles.
 
Dr. Jacobs: I'm really frustrated because, you know, I can understand her being upset, but I just, I'm powerless to do anything about it. I don't have control over the schedule, you know, the parking or the lab or the phlebotomist or anything like that. I don't make the clinic templates, and, you know, it seems like every time we turn around somebody's asking me to see more patients anyway. Suppose to have time to, you know, write. I'm trying to write these manuscripts, and I just, you know, it's really annoying and frustrating for me. OK.
 
Facilitator: Good job. Thank you. Come sit down. 



Scene 2: Dr. Jacobs is Doubled By Group Members

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