Action Methods Up Close: Scene 1 Video Transcript

Interpersonal Communication And Relationship Enhancement (I*CARE)
Action Methods Up Close: Scene 1 – The Opening Interview
MD Anderson Cancer Center
Date: January 2014
Time: 01:13

Scene 1: The Opening Interview

Facilitator: So, Dr. Jacobs, what brings you here today?
 
Dr. Jacobs: Well, you know, I have trouble with some kind of patients. I found lately that, you know, we've been so crowded around here, and the hospital's been so busy, and everybody's on edge, and it seems like a lot of patients have been really angry lately. 
 
Facilitator: OK. And you'd like to be more effective at communicating with them when they're pretty angry?
 
Dr. Jacobs: Well, I'd really like to just go out the door, but -
 
Facilitator: Sure. 
 
Dr. Jacobs: Yeah.
 
Facilitator: Right.
 
Dr. Jacobs: Yeah, but I guess since I can't just leave, I guess I'd like to be more effective, yeah -
 
Facilitator: That must be a challenge to a lot of people around here these days.
 
Dr. Jacobs: Yes. Yeah, everybody's on edge. 
 
Facilitator: So look around the room, and pick someone to play the role of this patient.
 
Dr. Jacobs: So I can pick on anybody in the room?
 
Facilitator: Anybody.
 
Dr. Jacobs: Oh, OK. Let's see. Yeah, Susan. 
 
Facilitator: OK. Susan, come have a seat, and Dr. Jacobs, you sit there. 
 
Susan: OK. 
 
Facilitator: So, Dr. Jacobs, tell me a little bit about the situation.
 
Dr. Jacobs: Let's say, you know, we're really crowded. Sometimes we're super crowded, and people wait a long time in the waiting area, and they get really mad about that. 
 
Facilitator: OK.



Scene 1: The Opening Interview

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