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Anderson Network Membership Reminders

Members of the Anderson Network can:

  • Have personal contact with newly referred patients and/or caregivers while respecting confidentiality.
  • Share new patient’s and/or caregiver’s experiences as a friend. Answer questions honestly using your own experience. Listen carefully to questions and statements to provide appropriate information.
  • Be aware of your own feelings and responses to different personalities and patient/family/staff conflicts and remain neutral.
  • Share information about hospital resources that you found helpful. Make appropriate referrals to departments, staff and other persons as indicated by patient’s and/or caregiver’s needs. Include your experience on the Patient Caregiver Support Line.
  • Offer practical, accurate information about Houston and The University of Texas MD Anderson Cancer Center. Emphasize that The University of Texas MD Anderson Cancer Center is a caring institution committed to both the physical and emotional well being of its patients.
  • Call the Anderson Network when you have concerns about any aspect of your phone conversation with the patient and/or caregiver.
  • Provide information to the Network in order to evaluate and modify the program to make it more effective and efficient.

Members of the Anderson Network cannot:

  • Recommend specific treatments, medical protocol or health care professional(s).
  • Assume the role of professional counselor or medical expert.
  • Impose personal values, religious beliefs, dietary practices, etc. on the patient and/or caregiver.
  • Assume the burden for the patient and/or caregiver.  Instead, refer him/her to the appropriate resource.
  • Engage in legislative lobbying on behalf of The University of Texas MD Anderson Cancer Center.
  • Be intentional in recruiting patients for The University of Texas MD Anderson Cancer Center or any other specific organization, association, support program or institution.
  • Be expected or required to do fund-raising for the institution.
  • Promote personal business or distribute its promotional materials.

© 2013 The University of Texas MD Anderson Cancer Center