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Programs & Services

While most of the services below are currently offered within MD Anderson as part of the I*CARE mission, our trained professionals are also available to provide lectures, workshops and other opportunities to professionals outside MD Anderson on a variety of topics including how to break bad news, stress and burnout and conflict resolution. Please contact Cathy Kirkwood at 713-792-4697.

Fellow & Faculty Forums on Professionalism & Communication Skills

Scene from a videoForums where clinicians hear didactic presentations on key communication skills, and participate in demonstrations of “how to do it.”

Interactive Workshops

Interactive, “hands-on” workshops for clinical staff, administrators and other staff on topics such as communication challenges with patients, families and colleagues, stress and burnout, dealing with Leadership Challenges and other topics relevant to the role as an oncology professional.


Individual private coaching sessions where participants may be observed by trainers and feedback will be provided.


Interactive training sessions in which staff and faculty learn to apply skills to teach fellows, faculty, nurses and other staff to conduct workshops on stress and burnout and other topics in cancer care.

Free Continuing Education Credit

Free Continuing Medical Education Credit (CME Ethics and Professional Responsibility) is provided. Free Risk Management Education (RME) Education Credit is also available for physicians enrolled in The University of Texas Professional Liability Insurance Plan. You must view the videos through the Obtaining Continuing Education link and submitting the appropriate forms.

Research Opportunities

Participation in ongoing research projects in collaboration with scientists in the Department of Behavioral Science is available. Current ongoing projects in development include assessing aspects of the oncologist/patient relationship through audio taping clinical encounters, impact of feedback of patient concerns on clinician and patient outcomes, impact of empathic expressions on patient emotional state and others.


I*CARE conferences will bring national and international experts together to discuss important topics in communication skills.

International Alliances

I*CARE has an International Advisory Board who provide guidance and an understanding of the cultural aspects of communication skills and has collaborative relationships and educational agreements with groups around the world including Japan, Italy, Canada, Germany and Portugal.

Achieving Communication Excellence (ACE)

The ACE lecture series is held quarterly. National and international speakers present successful techniques that you may use in your practice and with your colleagues. You may also obtain continuing education credit and/or risk management education credit for viewing these programs.

      PDF file I*CARE Brochure

Upcoming Events *

For MD Anderson Cancer Center employees only (CNE, RME, Social Work CE provided.  Check listings)

Communication Skills Workshops
Facilitated by:  Walter F. Baile, MD and Rebecca Walters, MS, LMHC, LCAT, TEP

Upcoming workshops will be announced soon.

Events for Everyone - SAVE THE DATE

The University of Texas MD Anderson Cancer Center presents:Achieving Communication Excellence (ACE) Lecture Series 
1.00 Continuing Medical Education (AMA PRA Category 1 Credit™ in medical ethics and/or professional responsibility).
CNE, RME, Social Work CE also provided
Lunch will be provided for the first 100 who attend each lecture 

“Talking with Patients about Phase I Trials”
Wendy S. Harpham, MD, FACP
Presbyterian Hospital of Dallas
» May 6, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

“Patient-Centered Communication During Cancer Care:  Preventing Breakdowns and Mitigating Harm”
Kathleen Mazor, EdD 
Assistant Director, Meyers Primary Care Institute
Professor of Medicine, University of Massachusetts Medical School Worcester, MA
» June 10, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

“Emotional Intelligence in the Clinical Setting”
Helen Riess, M.D.

Director, Empathy and Relational Science Program
Massachusetts General Hospital, Harvard Medical School
Boston, MA
» July 7, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

2014 tEACH Train the Trainer Courses:
“What to Teach in Communication Skills Teaching:  Skills, Structure, and How to Analyze an Observed Interaction”
 » March 31-April 1, 2014
Cambridge, UK
“Assessment in Communication Teaching”
 » April 3-4, 2014
Cambridge, UK
“How to Teach:  Experiential Communication Skills Teaching”
 » April 23-24, 2014
Madrid, Spain
“Curriculum Development in Communication Skills Teaching”
 » September 27-28, 2014
Amsterdam, The Netherlands
Contact:  Faith Rawley

Mindful Practice:  Enhancing Quality of Care, Quality of Caring and Resilience
  »  May 7-10, 2014
Chapin Mill Retreat Center, Batavia, NY

Difficult Conversations in Healthcare: Teaching and Practice
1-day course offered 2 times in 2014 (9:30 am – 5:00 pm)
Course Director:
Elizabeth A. Rider, MSW, MD
Course Faculty: David Browning, MSW, BCD, FT, Meg Comeau, MHA, Elaine Meyer, PhD, RN, Elizabeth Rider, MSW, MD, Robert Truog, MD, and Pamela Varrin, PhD 
» Saturday, May 17, Saturday, June 7, 2014
Waltham, MA

CME / CEUs:  accredited for 6.75 Physician AMA Category 1 credits; 6.5 Social Work continuing education hours; 6.4 Nursing contact hours; and 6 Psychology continuing education credits.
For more information: Allyson McCrary or Kristina Fancy 
Phone: 617-355-5021
Course brochure 

ENRICH: Communicating and learning in Highly Effective Healthcare Systems
  »  June 20-24, 2014
Stanford University, Palo Alto, CA

2014 WIN Symposium - WINning Combinations for Precision Cancer Medicine - Breakthrough Biomarker Investigations and Combined Therapeutic Approaches 
»  June 23-24, 2014
Marriott Rive Gauche Hotel, Paris, France

The International Charter for Human Values in Healthcare
 -  an initiative of the International Collaborative for Communication in Healthcare -  sign the International Charter for Human Values in Healthcare.

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© 2014 The University of Texas MD Anderson Cancer Center