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Interpersonal Communication And Relationship Enhancement: I*CARE

What you will find on this site


Welcome from Dr. Walter Baile
Professor, Behavioral Science
Director, I*CARE

Although these materials are directed toward improving the communication skills of oncologists, other health care professionals will find the material relevant. I*CARE is a program of the Department of Faculty & Academic Development.
More about I*CARE

Free CME Credit – the how-tos of patient-doctor communication (breaking bad news, non-verbal communication, discussing cancer recurrence, medical errors, end-of-life, and more). 

Free RME Credit – available to physicians enrolled in The University of Texas Professional Liability Insurance Plan.

Don’t need CME?  Enter here for doctor-patient communication skills materials designed to help you manage difficult conversations and how to teach these skills.

Achieving Communication Excellence – National/international experts present various aspects of clinician communication (Enter above for CME or RME credit).

Resources for patients, families & caregivers on coping with cancer.

These programs address the requirements of the Accreditation Council for Graduate Medical Education (ACGME) to obtain competencies in communication skills and professionalism. Our video demonstrations are designed to improve communication among cancer patients, their  families and their clinical team.  Skillful communication is a competency that can be taught and learned.  The interactions of those receiving cancer treatment and those providing it are a key factor in determining important outcomes of cancer care and improving our patients’ quality of life.  

Recognition and Awards

* This site does not host or endorse any form of commercial advertisement.


Last Updated: 12/11/2013

Custom Workshops

Communication Skills Workshops for Medical Professionals (pdf) - Want to improve your communication skills? We can come to you! (for all medical professionals)

What’s New on I*CARE

Easy instructions to download I*CARE Videos at iTunes University (pdf).

Online CME Submission:  Print your certificate immediately online. provides a clinical perspective on breaking medical news that patients are reading.

Featured Video

“Communicating about Sexuality and Fertility Issues”  - Leslie R. Schover, PhD, Professor of Behavioral Science,
University of Texas MD Anderson Cancer Center

View with CME credit - This module has been designated by The University of Texas MD Anderson Cancer Center for 1.25 AMA PRA Category 1 CreditsTM 

View without CME credit

I*CARE Roundtable:  Dr. Schover discusses how to talk to patients about sexuality and fertility issues with Walter Baile, M.D. 

Featured Resources

PatientPilot - Free iPhone app

OncoTalk Teach Videos – Teaching Communication

Featured Article - Enhancing Communication Between Oncologists and Patients with a Computer-Based Training Program

Download free guides (pdf):

Psychosocial Support eLearning:  For MDACC Staff only
Learn about patient psychosocial needs, how and why we assess their needs, support services available, and where to find resources for patients.

Upcoming Events *

For MD Anderson Cancer Center employees only (CNE, RME, Social Work CE provided.  Check listings)

Communication Skills Workshops
Facilitated by:  Walter F. Baile, MD and Rebecca Walters, MS, LMHC, LCAT, TEP

Upcoming workshops will be announced soon.

Events for Everyone - SAVE THE DATE

The University of Texas MD Anderson Cancer Center presents:Achieving Communication Excellence (ACE) Lecture Series 
1.00 Continuing Medical Education (AMA PRA Category 1 Credit™ in medical ethics and/or professional responsibility).
CNE, RME, Social Work CE also provided
Lunch will be provided for the first 100 who attend each lecture 

“Talking with Patients about Phase I Trials”
Wendy S. Harpham, MD, FACP
Presbyterian Hospital of Dallas
» May 6, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

“Patient-Centered Communication During Cancer Care:  Preventing Breakdowns and Mitigating Harm”
Kathleen Mazor, EdD 
Assistant Director, Meyers Primary Care Institute
Professor of Medicine, University of Massachusetts Medical School Worcester, MA
» June 10, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

“Emotional Intelligence in the Clinical Setting”
Helen Riess, M.D.

Director, Empathy and Relational Science Program
Massachusetts General Hospital, Harvard Medical School
Boston, MA
» July 7, 2014 - 12:00-1:00PM - Hickey Auditorium (R11.1400)
Houston, TX

2014 tEACH Train the Trainer Courses:
“What to Teach in Communication Skills Teaching:  Skills, Structure, and How to Analyze an Observed Interaction”
 » March 31-April 1, 2014
Cambridge, UK
“Assessment in Communication Teaching”
 » April 3-4, 2014
Cambridge, UK
“How to Teach:  Experiential Communication Skills Teaching”
 » April 23-24, 2014
Madrid, Spain
“Curriculum Development in Communication Skills Teaching”
 » September 27-28, 2014
Amsterdam, The Netherlands
Contact:  Faith Rawley

Mindful Practice:  Enhancing Quality of Care, Quality of Caring and Resilience
  »  May 7-10, 2014
Chapin Mill Retreat Center, Batavia, NY

Difficult Conversations in Healthcare: Teaching and Practice
1-day course offered 2 times in 2014 (9:30 am – 5:00 pm)
Course Director:
Elizabeth A. Rider, MSW, MD
Course Faculty: David Browning, MSW, BCD, FT, Meg Comeau, MHA, Elaine Meyer, PhD, RN, Elizabeth Rider, MSW, MD, Robert Truog, MD, and Pamela Varrin, PhD 
» Saturday, May 17, Saturday, June 7, 2014
Waltham, MA

CME / CEUs:  accredited for 6.75 Physician AMA Category 1 credits; 6.5 Social Work continuing education hours; 6.4 Nursing contact hours; and 6 Psychology continuing education credits.
For more information: Allyson McCrary or Kristina Fancy 
Phone: 617-355-5021
Course brochure 

ENRICH: Communicating and learning in Highly Effective Healthcare Systems
  »  June 20-24, 2014
Stanford University, Palo Alto, CA

2014 WIN Symposium - WINning Combinations for Precision Cancer Medicine - Breakthrough Biomarker Investigations and Combined Therapeutic Approaches 
»  June 23-24, 2014
Marriott Rive Gauche Hotel, Paris, France

The International Charter for Human Values in Healthcare
 -  an initiative of the International Collaborative for Communication in Healthcare -  sign the International Charter for Human Values in Healthcare.

 * This site does not host or endorse any form of commercial advertisement.

iPhones & iPads

I*CARE videos are compatible with iPhones and iPADs using the Safari web browser. The videos may also be viewed on most other smartphones.

I*CARE on iTunes U

How to download I*CARE Videos (pdf)

Anyone wishing a copy of the videos may download or subscribe to the videos at
I*CARE at MD Anderson on iTunes U.

Note: You must have iTunes software (a free download from Apple) installed to launch this link. (Page will open in a new browser window. MD Anderson does not endorse external sites.)

© 2014 The University of Texas MD Anderson Cancer Center