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Interpersonal Communication And Relationship Enhancement: I*CARE

What you will find on this site


Welcome from Dr. Walter Baile
Professor, Behavioral Science
Director, I*CARE

Although these materials are directed toward improving the communication skills of oncologists, other health care professionals will find the material relevant. I*CARE is a program of the Department of Faculty & Academic Development.
More about I*CARE

Free CME Credit (Ethics and/or Professional Responsibility) – the how-tos of patient-doctor communication (breaking bad news, non-verbal communication, discussing cancer recurrence, medical errors, end-of-life, and more). 

Free RME Credit – available to physicians enrolled in The University of Texas Professional Liability Insurance Plan.

Don’t need CME?  Enter here for doctor-patient communication skills materials designed to help you manage difficult conversations and how to teach these skills.

Achieving Communication Excellence – National/international experts present various aspects of clinician communication (Enter above for CME or RME credit).

Resources for patients, families & caregivers on coping with cancer.

These programs address the requirements of the Accreditation Council for Graduate Medical Education (ACGME) to obtain competencies in communication skills and professionalism. Our video demonstrations are designed to improve communication among cancer patients, their  families and their clinical team.  Skillful communication is a competency that can be taught and learned.  The interactions of those receiving cancer treatment and those providing it are a key factor in determining important outcomes of cancer care and improving our patients’ quality of life.  

Recognition and Awards

* This site does not host or endorse any form of commercial advertisement.


Last Updated: 12/11/2013

Custom Workshops

Communication Skills Workshops for Medical Professionals (pdf) - Want to improve your communication skills? We can come to you! (for all medical professionals)

What’s New on I*CARE

Easy instructions to download I*CARE Videos at iTunes University (pdf).

Online CME Submission:  Print your certificate immediately online. provides a clinical perspective on breaking medical news that patients are reading.

Featured Video

“What to Say When the Chemo Did Not Work" - Anthony Back, M.D., Professor of Medicine, Division of Medical Oncology, University of Washington
This talk reviews the strategies and common pitfalls for dealing with difficult situations in which anticancer therapy has been ineffective - how to support hopes, how to maintain trust, how to make transitions in goals of care.

View with CME credit
- This module has been designated by The University of Texas MD Anderson Cancer Center for 1.25 AMA PRA Category 1 CreditsTM 

View without CME credit

Featured Resources

PatientPilot - Free iPhone app

OncoTalk Teach Videos – Teaching Communication

Download free guides (pdf):

Psychosocial Support eLearning:  For MDACC Staff only
Learn about patient psychosocial needs, how and why we assess their needs, support services available, and where to find resources for patients.

Upcoming Events *

For MD Anderson Cancer Center employees only (CNE, RME, Social Work CE provided.  Check listings)

Communication Skills Workshops
Facilitated by:  Walter F. Baile, MD and Rebecca Walters, MS, LMHC, LCAT, TEP

Challenging Conversations in End-of-Life Care
Monday, October 6, 2014 - 8:00 am – 11:00 am
Pickens Tower FCT3, Room 4

Events for Everyone - SAVE THE DATE

The ACE Lecture Series will resume in the Fall of 2014
The University of Texas MD Anderson Cancer Center presents:Achieving Communication Excellence (ACE) Lecture Series 
1.00 Continuing Medical Education (AMA PRA Category 1 Credit™ in medical ethics and/or professional responsibility).
CNE, RME, Social Work CE also provided
Lunch will be provided for the first 100 who attend each lecture 


AACH Research and Teaching Forum Pre-Course Workshop
Presenter: Maysel Kemp White, PhD, MFT, FAACH
» October 16, 2014 - 8-4:00PM EST
The Rosen Plaza, Orlando, FL

AACH Research and Teaching Forum 2014

"Enhancing Patient Experience through Healthcare Communication Research and Teaching"
» October 17-19, 2014
Orlando, FL

Learn Serve Lead 2014:  The AAMC Annual Meeting

Call for Abstracts
» November 7-11, 2014
Chicago, IL

The International Charter for Human Values in Healthcare
 -  an initiative of the International Collaborative for Communication in Healthcare -  sign the International Charter for Human Values in Healthcare.

 * This site does not host or endorse any form of commercial advertisement.

iPhones & iPads

I*CARE videos are compatible with iPhones and iPADs using the Safari web browser. The videos may also be viewed on most other smartphones.

I*CARE on iTunes U

How to download I*CARE Videos (pdf)

Anyone wishing a copy of the videos may download or subscribe to the videos at
I*CARE at MD Anderson on iTunes U.

Note: You must have iTunes software (a free download from Apple) installed to launch this link. (Page will open in a new browser window. MD Anderson does not endorse external sites.)

© 2014 The University of Texas MD Anderson Cancer Center