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Difficult Communication Module 7

The University of Texas MD Anderson Cancer Center
Video Library of Communication Skills
Managing Difficult Communication - Module 7
(How Much Time Have I Got, Patient Is Angry, Telephone Conversations)


View above Accreditation/Credit Designation Document (pdf opens in new window)

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Applying for CME Credit for Managing Difficult Communications Series

View all videos in each module in order. Print the CME form (right side of page outside video window) and/or RME form (below video window) to apply for credit.
NOTE: If you are having trouble accessing the I*CARE videos.

       How much time have I got? (2 videos - 17 minutes)
       The patient is angry (2 videos - 7 minutes)
       Telephone Conversations (4 videos - 11 minutes)


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Continuing Medical Education (CME) Information

The videos in this section are approved for Continuing Medical Education (AMA PRA Category 1 CreditTM in medical ethics and/ or professional responsibility) through The University of Texas MD Anderson Cancer Center. CME Certificates will be provided within 10 business days of completion.

Risk Management Education Credit (RME) Information

All active, full-time medical staff and clinical trainees are required to obtain five credit hours of risk management education (RME) every year. Any module on the left can be taken for RME credit. You may apply for both CME and RME credits for the same module, but you MUST view the video through the CME link and then print both the CME form (found on the right side of the video page) and the RME form (found below the video window) and send to the appropriate offices. RME credit is available only to Physicians enrolled in The University of Texas Professional Liability Insurance Plan.

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