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Difficult Communication Module 7

The University of Texas MD Anderson Cancer Center
Video Library of Communication Skills
Managing Difficult Communication - Module 7
(How Much Time Have I Got, Patient Is Angry, Telephone Conversations)


View above Accreditation/Credit Designation Document (pdf opens in new window)

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Applying for CME and RME Credit for Managing Difficult Communications Series

View all videos in each module in order. The CME and RME Registration/Evaluation/Post-test link is found on the right side of the page outside the video window.You may submit and print your CME and RME certificate upon completion of the module.  RME is only available to those who have UT Professional Liability Insurance.

NOTE: If you are having trouble accessing the I*CARE videos.

       How much time have I got? (2 videos - 17 minutes)
       The patient is angry (2 videos - 7 minutes)
       Telephone Conversations (4 videos - 11 minutes)


Privacy Statement: Our site’s registration form requires users to give us contact information (such as their name and e-mail address), unique identifiers (such as employee number) and demographic information (like zip code). These are requirements of the CME office to maintain accurate records of CME accumulation. The subscriber’s contact information is used to contact the subscriber when necessary.

Unique identifiers are collected for use as account numbers in our record system. Demographic data is also collected at our site. Collected information will not be made available to personnel not associated with the Department of Faculty & Academic Career Enhancement (FACE)/I*CARE program and The University of Texas MD Anderson Cancer Center.

The Web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration is conducted with secure servers and these servers are located in secure areas.

Disclaimer: The information on this Web site is provided exclusively for educational purposes only, and is not for use in the diagnosis or medical treatment of patients. Medical advice and services are not being offered. Great care has been taken to maintain the accuracy of the information provided on this Web site; however, The University of Texas MD Anderson Cancer Center and its employees cannot be held responsible for any errors and disclaim all liability for the misuse of this material as a diagnostic or treatment tool, or any other misuse arising from deviation by the user from the instructions included herein.

Continuing Medical Education (CME) Information

The videos in this section are approved for Continuing Medical Education (AMA PRA Category 1 CreditTM in medical ethics and/ or professional responsibility) through The University of Texas MD Anderson Cancer Center. CME Certificates will be provided within 10 business days of completion.

Risk Management Education Credit (RME) Information

All active, full-time medical staff and clinical trainees are required to obtain five credit hours of risk management education (RME) every year. Any module listed in the RME section can be taken for RME credit. You may apply for both CME and RME credits for the same module, but you MUST view the video through the CME link.  The Fundamental Principles and Managing Difficult Communication modules will allow you to register and print both RME and/or CME certificates online.  For all other modules, you must view the video and then print the CME forms (found on the right side of the video page) and/or the RME form (found below the video window) and send to the appropriate offices. 

NOTE:  RME credit is available only to Physicians enrolled in The University of Texas Professional Liability Insurance Plan.

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