CE Module 1    Mr. Carter - Disbelief/Denial

CE/CME/Programs/Events
The University of Texas M. D. Anderson Cancer Center
Video Library of Communication Skills
Mastering Difficult Communications - Section 1
Mr. Carter
MEMV 1075

Accreditation/Credit Designation

The University of Texas M. D. Anderson Cancer Center is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The University of Texas M. D. Anderson Cancer Center designates this educational activity for a maximum of 1.00 AMA PRA Category 1 Credit^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This course has been designated by The University of Texas M. D. Anderson Cancer Center for 1.00 AMA PRA Category 1 Credit^TM in medical ethics and/or professional responsibility.

Release Date: February 1, 2009
Expiration Date: February 1, 2010

Target Audience

This enduring material will be of value to: oncologists, nurses, PAs, trainees (fellows, interns, residents), and other health care professionals.

Goals

• Create positive changes in physician competence in relation to communicating with patients;
• Improve performance in communicating with patients by learning techniques described in this educational series;
• Improve the health status of patients by communicating treatment information in an appropriate manner and allowing the patient to make an informed decision.

Educational Objectives

• Demonstrate appropriate communication skills to promote an increase in patient satisfaction with the overall care provided;
• Discuss options for treatment plans with patients that will be more congruent with what the patient wants and increase patient compliance to treatment plan;
• Interpret patient emotions and employ appropriate communication technique to acknowledge these emotions and decrease dissatisfaction and antipathy from patients;
• Decrease litigation.

© 2008 The University of Texas M. D. Anderson Cancer Center. All rights reserved. No part of this work can be reproduced, distributed, or otherwise used without the express permission from The University of Texas M. D. Anderson Cancer Center.

All statements and opinions contained herein are solely those of the individual speakers and may not reflect those of The University of Texas M. D. Anderson Cancer Center.

The University of Texas M. D. Anderson Cancer Center Disclosure Policy for Program Chair(s), Planning Committee Members, Teachers, or Authors and CME Activity Reviewers

The Accreditation Council for Continuing Medical Education has announced standards and guidelines to insure that individuals participating in CME activities are aware of program chair(s), planning committee member, faculty/teacher/author, CME activity reviewer relationships with commercial interests that could potentially affect the information presented. The University of Texas M. D. Anderson Cancer Center has implemented a process whereby everyone who is in a position to control the content of an educational activity must disclose all relevant financial relationships with any commercial interest.

The University of Texas M. D. Anderson Cancer Center has resolved all conflicts of interest prior to this activity. For information on this process, please contact the Department of CME/Conference Services at 713/792-5357.

Faculty/Program Planning Committee Members/CME Activity Reviewers/Approvers
Disclosure of Relevant Financial Relationships

Faculty/Program Planning Committee Members and CME Activity Reviewers/Approvers that have indicated no financial interests, arrangements or affiliations. Faculty have indicated no financial interests, arrangements or affiliations and presentations will not discuss investigational or off-label uses of a product:

Walter F Baile, M.D.
Robert Buckman, M.D., Ph.D.
Larry C. Driver, M.D.
Emil J Freireich, M.D.
Cathy Kirkwood, M.Ph.
Rhonda Prescott Kirby
Stephen P. Tomasovic, Ph.D.

Faculty/Program Planning Committee Members and CME Activity Reviewers/Approvers that have financial interests, arrangements or affiliations:

Christopher G. Wood, M.D.:
Paid Consultant: Antigenics, Inc;
Speaker’s Bureau: Bayer/Onyx, Pfizer

To obtain AMA PRA Category 1 Credit^TM for this activity, complete the Registration Form, Evaluation, and Post-Test found after the last video and send or fax to:

Department of CME/Conference Management, Unit 1381
The University of Texas M D Anderson Cancer Center
P.O. Box 301439
Houston, TX 77230-1439
Fax: 713-794-4734

For questions about this program, please contact:

Cathy Kirkwood, M.P.H., I*CARE Project Director
icare@mdanderson.org.

Hardware/Software requirements

Windows: Intel Pentium II 450 MHz or faster, 128 MB of RAM
Macintosh: PowerPC G3 500 MHz or faster, 128 MB of RAM

Computer Operating System:
Microsoft Windows XP or Vista
Macintosh OS X 10.4 or later

Browser:
Internet Explorer 6 or later
FireFox 1.x or later (Windows), 1.5.0.3 or later (Macintosh)
Safari 2.x or later

Flash player:
Adobe Flash Player 10 or later

Privacy Statement: Our site’s registration form requires users to give us contact information (such as their name and email address), unique identifiers (such as employee number) and demographic information (like zip code). These are requirements of the CME office to maintain accurate records of CME accumulation. The subscriber’s contact information is used to contact the subscriber when necessary.

Unique identifiers are collected for use as account numbers in our record system. Demographic data is also collected at our site. Collected information will not be made available to personnel not associated with the Faculty Development/I*CARE program and The University of Texas M. D. Anderson Cancer Center.

The Web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration is conducted with secure servers and these servers are located in secure areas.

Disclaimer: The information on this Web site is provided exclusively for educational purposes only, and is not for use in the diagnosis or medical treatment of patients. Medical advice and services are not being offered. Great care has been taken to maintain the accuracy of the information provided on this Web site; however, The University of Texas M D Anderson Cancer Center and its employees cannot be held responsible for any errors and disclaim all liability for the misuse of this material as a diagnostic or treatment tool, or any other misuse arising from deviation by the user from the instructions included herein.