About Us
Resolution Options
Many organizations have only formal (on the record) approaches to dispute resolution. At MD Anderson, we provide informal as well as formal ways of resolving differences.
Informal Approach
The Ombuds Office is an informal, off-the-record resource for addressing issues. It looks at all sides of a situation and seeks win-win solutions. The Ombuds Office is an alternate pathway of communication that supplements, but does not replace, formal communication channels.
Formal Approach
To follow a formal approach, please contact Human Resources, the Office of Trainee and Alumni Affairs, the Institutional Compliance Program or speak directly with your supervisor. In taking a formal approach to resolving differences, you are putting your matter "on the record," thus seeking a review and judgment of the situation by an Institution official. Grievances, appeals, discrimination complaints, and reports to the Institutional Compliance Program are examples of a formal approach.
Which Approach is Best?
Employees and trainees may take either informal or formal paths when seeking resolution. Employees may visit the Ombuds office to think through their options as to which approach will yield the desired results.